Posted by: Michael Poston, Product Manager
Now more than ever, users are accessing the Internet with high speed connections, which invites the use of rich media. SOHO (Small Office Home Office) businesses have discovered the following sure-fire ways Internet video can improve their customer experience:
For years, publishers have looked for ways to clearly demonstrate their product and articulate its value proposition. This exciting new media allows you to quickly go through the whole process, screen-by-screen, showing the product “in action,” overcoming some of the limitations of words and pictures. Creating a video to demonstrate your product can be the tipping point that convinces a visitor to buy. For example, if you can show a technology-averse visitor that your product is easy enough for even a beginner to use, you’ll overcome one of their biggest objections to buying.
Since the early days, when Internet purchasing was a new idea, customers have sided with companies they trust when making their purchases. Much of this decision is based on confidence, credibility, and being able to identify with the creator of the product/service. Video allows you to remove barriers by inspiring confidence and putting a personable face on the product, ultimately winning customer trust and closing more sales.
Not only is it a good idea to use video to sell your product, but it will also pay dividends with customer service. For example, creating a video that walks customers through resolving a very common customer service request could save your organization money and time. Things that are difficult to describe with words and pictures are much easier to express in video format!
Lastly, if you upload product demonstration videos to YouTube or other video sites, affiliate marketers can use them to help promote your products by embedding them in their site, which will save you money on marketing. Publishers with products that can be easily demonstrated by video should start making videos available to their affiliate partners!
The time to wonder if video will change your business has passed; it is time to leverage this powerful new media!
Happy selling, friends!