For over twenty years, ClickBank has been an online retailer of both physical and digital products. We support both product types in a vast array of niches and have paid out over $4 billion in commissions to affiliates. For sellers who only sell digital products, the onboarding process is a relatively straightforward process. Attempting to add a physical product to ClickBank can involve some unforeseen processes and steps.
Why sell physical products on ClickBank?
Before we get too far ahead in all the nitty gritty, let’s talk about the perks of selling a physical product on ClickBank. Because of ClickBank’s authority in the health and fitness industry, there’s plenty of opportunity to pair digital products in the health and fitness niche with a physical product that relates. You can add a physical product in an upsell flow or as the initial purchase.
Several ClickBank Sellers include digital ebooks with physical supplements. Or, they include a tangible cook book with a digital diet plan. The combinations are truly endless and there’s plenty of potential for increasing your average order value (AOV) when you start working with hybrid offers that include both digital and physical products.
Of course, digital and physical pairings are also lucrative in other industries such as food and cooking, spirituality, home and garden, etc.
If you’re trying to add your very first product to ClickBank, a good place to start is with this article: Creating Your First Product. It goes in to great detail about some of the initial work you will need to do before you’re ready to submit a product for review.
Physical Product Requirements
The first requirement for adding a physical product to ClickBank is making sure that it is compliant with all federal, state, and local laws and with all ClickBank policies applicable to physical products.
ClickBank Requirements
All ClickBank Sellers who have approved physical products on ClickBank must use ClickBank’s customer support ticket system to respond to customer support and refund requests. Additionally, they must send shipping notifications and all products must be finished in and shipped from the USA.
FDA Requirements
If you wish to submit a product to be sold on ClickBank that requires FDA compliance, you must also include the following items:
- The Product Label Artwork
The label artwork must be approved by ClickBank’s compliance team before your product can be accepted. If you plan on changing the artwork in the future, remember to submit it for review at that point too. - The Name and Address of the Manufacturer
You must send over the name and address of the person or company who is. - The Name and Address of the Fulfillment Company
If you personally do not ship the physical product, please provide the name and address of the company who does. - Seller Company Name
Please include the full legal name of the owner of the rights to the product. If you are operating as an LLC or other business entity, please include your company name. - A Product Sample (If Requested)
Sometimes ClickBank will submit a product sample before the product can be approved to be sold on ClickBank. If that is the case, please send it to:
ClickBank Regulatory Compliance
Attn: Joie Mason
1444 S. Entertainment Ave., Ste. 410
Boise, ID 83709 - cGMP Compliance
You may be requested to provide proof of compliance with the FDA’s Current Good Manufacturing Practices. ClickBank recommends that you include a copy of these to expedite the onboarding process. - Certificate of Analysis
Like the cGMP compliance certificate, including a Certificate of Analysis will expedite the onboarding process. - Proof of Insurance
Please include a Certificate of Insurance with your product submission. You must name Click Sales, Inc. as an additional insured on the policy. Please check out this article for more information about physical product insurance requirements. - Marketing Copy
And, lastly, please include a copy of all marketing copy that you plan to use for your product including test and images.
For a full list of physical product submission requirements, read this article. The more strictly you adhere to the guidelines, the smoother the onboarding process goes. It might seem tedious at first, but it will save you time and money in the long run. If you have questions about FDA regulations, you may contact the FDA Outreach and Information Center at: (888) 723-3366
How to Get Help
If you’re a platinum level ClickBank client and you wish to onboard a physical product, the best place to start is with your account manager. Your account manager can walk you through the process step by step.
If you are a non-Platinum client and need some help adding your physical product to ClickBank, start with this survey. It will help the Product Approval Team set you up with the best possible assistance and get your physical product added to ClickBank quickly and efficiently.
You can also reach out to compliance@clickbank.com with specific questions about making sure you are meeting all the requirements to get your physical product on ClickBank.