Posted by: Terra Goeres, Manager – Client Account Management
Bob Dylan’s classic 1964 song may have been a bit before my time, but when I look back on my years with ClickBank, his catchy hook always pops into my head.
I started with ClickBank on May 11, 2000, shortly after the owners moved the company from San Diego, CA, to Boise, ID. I was the fourth full-time employee hired. We rented a small office which had five rooms: offices for the owners and for our VP of Sales; a larger room for me, Jennifer, and Sommar, the other two customer service representatives at the time (both of whom are still with ClickBank today in other roles!); a small conference room, and a small lobby area which was decorated in kitschy furniture from the ‘70s that we borrowed from one of our board members. We had a single phone, which rarely rang, and twice a month we would all gather in the conference room to stamp our President’s signature on our clients’ checks and stuff them into envelopes. Clearly, it was an impressive, high-tech process!
There were no bells and whistles at that time (those of you who remember our original website can attest to that)! Instead, we focused on one simple concept, which we did better than anyone else: providing reliable commission tracking and on-time payments to our publishers and affiliates.
Fast forward 8 years, and I can proudly say that our commitment to serving our clients’ needs has never changed. Instead, like a fine wine, we’ve only gotten better with age! Our staff of 7 has grown to over 50, which includes a new Executive Team (as of 2005), a beefed up IT and Development staff, and many other key additions in our Customer Service, Security, Marketing, and Accounting departments. This has given us the resources to provide you with better communication, to seek out your feedback, and to fulfill many of your requests for new features and enhancements. The additional staff also means that we’ve long outgrown our little 5 room office. Over time, we’ve expanded into two offices: one still in Boise, Idaho, and another in Broomfield, Colorado.
Even my own career at ClickBank has gone through several changes. After spending the last 8 years in our Boise office doing everything from customer service to product approvals to managing people, I have recently moved to our Broomfield office and taken on the position of Manager – Client Account Management in our Business Development Department.
In my new position, my responsibility is to drive the success of our clients. My job is to act as the voice of our clients within the company, to manage and develop programs that foster the growth of our clients’ businesses, and to generate new business by reaching out to the greater Internet marketing world. On that note, if you have comments on any of our past changes or suggestions for future enhancements, please reply to this post. I would love to hear your thoughts!
Yes, “the times they are a-changin'” at ClickBank, but in my estimation it’s the best kind of change- we just keep getting better!