We Changed Our Refund Policy

We Changed Our Refund Policy

Sarah Rosin General

The phrase “business day” is pretty far-reaching in business lingo. Which means that all of us have spent more minutes than we should trying to determine shipping, reply, or refund time based on counting weekdays, excluding weekends, and whether or not Groundhog Day is a federal holiday. (It’s not, by the way.) 

Well, here at ClickBank we want to do our part to do away with that unneeded stress. While we still respect, love, and cherish weekends, we will now be issuing refunds 24/7. That’s right—customers who request a refund through our customer service website will now be receiving them on any day of the week—not just business days.

So what does that mean for ClickBank vendors? Well, for one, it means that customers will be getting their refunds sooner.

It also means that the window to save a sale or a subscription by communicating through our customer support ticket system extends into weekends now. So, if a customer requests a refund on Friday, it will be automatically issued 24 hours later (depending on shipping and product type) regardless if that time falls on a Saturday or Sunday.

For a quick refresher on ClickBank’s customer support ticket system, CLICK HERE to check out our updated ticket management how-to article.

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About the Author

Sarah Rosin

Copywriter at ClickBank. If it involves words, I'm interested. From technical writing to short fiction, I enjoy it all. When I'm not pen to paper, I'm usually doing something outdoorsy with my dog or sourcing inventory for my vintage clothing side hustle. If you're looking for some wordsmithing or a rad vintage tee, feel free to email sarah.rosin@clickbank.com to say hello.