As part of our ongoing commitment to providing high quality products to consumers, ClickBank is adjusting certain fees relating to refund and chargeback rates for ClickBank vendors. These changes will affect a very small number of ClickBank vendors, and will not affect affiliates.
Starting October 17, 2011, vendor accounts with a refund rate over 15% and/or chargeback rate over 1% over the past 60 days may be subject to additional fees or penalties. Refunds and chargebacks negatively affect everyone, including customers, affiliates, vendors and ClickBank, so it is important that we all work together to keep refunds as low as possible.
For vendors over the 15% refund rate threshold, ClickBank may opt to retain our transaction processing fee on any subsequent refunds, rather than returning the processing fee to the vendor as we do now. Vendors with refund rates significantly higher than the 15% threshold may also be subject to additional processing fees on refunds and additional penalties including removal from the Marketplace or account termination. Vendors with chargeback rates over 1% may be subject to additional fees on subsequent chargebacks.
As stated earlier, this change will impact a very small number of ClickBank vendors, and will not affect affiliates.
To support vendors in lowering their refund rates, we are adding a clear indicator of the vendor’s current 60-day refund rate to the Account Home page so vendors can easily track their refund rate and take action if necessary.
As we begin to implement this new policy in the coming weeks, ClickBank will contact affected vendors individually before any additional fees are applied to their accounts, and will attempt to work with these vendors to lower their refund rates whenever possible.
We are committed to supporting our clients and end customers, and these changes are part of our commitment to keeping affiliate marketing profitable and sustainable for years to come.