We Changed Our Refund Policy

Sarah Rosin General

The phrase “business day” is pretty far-reaching in business lingo. Which means that all of us have spent more minutes than we should trying to determine shipping, reply, or refund time based on counting weekdays, excluding weekends, and whether or not Groundhog Day is a federal holiday. (It’s not, by the way.)  Well, here at ClickBank we want to do …

Tech Tuesday: The Clickdesk, a Simple Support System for ClickBank Vendors

Brett Chesney Tech Tuesday

Providing exceptional customer support is one of the most important parts of running a successful infopreneurial business, but it can also be one of the most frustrating challenges. It’s time consuming, requires attention to detail and followup, and has the potential to spiral out of control if you don’t have a good tool or system in place to manage customer …

ClickBank Refund Policy and Consumer Refunds

Brett Chesney News

This past week, we announced, through a blog post and emails to vendors, an update to the ClickBank refund policy and vendor fees.  As a result, there have been questions regarding consumers who may abuse the ClickBank refund policy that we would like to take a moment to address. Protecting ClickBank client sales is a top priority, and cracking down …

Update to ClickBank Refund Policy and Vendor Fees

Brett Chesney News

As part of our ongoing commitment to providing high quality products to consumers, ClickBank is adjusting certain fees relating to refund and chargeback rates for ClickBank vendors. These changes will affect a very small number of ClickBank vendors, and will not affect affiliates. Starting October 17, 2011, vendor accounts with a refund rate over 15% and/or chargeback rate over 1% …

How to Lower Your Refunds

Brett Chesney Vendor Tips

Written by: Guest Author, Chris McNeeney I’ve been selling on ClickBank for approximately 5 years, across a myriad of niches. These are the best ways I’ve learned that vendors can lower refunds on ClickBank. Work through this checklist and you are sure to slash the number of refunds and chargebacks you run into, hopefully with minimal effort. Ask yourself, “How …

Help Us Help You

Brett Chesney Strategies for Success

Posted by: Jen Johannsen, VP of Operations In April of this year, ClickBank added some new enhancements that – when appropriate for your business model and when used properly – can help our customer service team prevent refunds on your products! The new enhancements include additional fields for publishers to add a customer service phone number, a customer service email …