Posted by: Jen Johannsen, VP of Operations
Early in August, I posted a blog entry about using some of the tools we provide that allow us to provide better customer service to your customers (“Help Us Help You”). Well, here I am again to announce the newest tool that we have added that will allow us to help you assist your customers more quickly.
Yesterday, our release included the addition of a field that will allow you to enter a Customer Service Web site. Input this information, and we will provide it to customers in notifications and via the order locator on the CLKBank.com page as an alternate source for technical support.
We envision this being used in different ways by different publishers. We know some publishers have a helpdesk URL that can be listed as the Customer Service Web site. Others may want to add their FAQ page that answers their customers’ most commonly-asked questions. Some may add a page that has a script that will allow customers to generate a new password, in case they lose the original password that was generated at the time of the purchase. I’m sure there are other ways it can be used, as well.
Just remember that if you list a Customer Service Web site under the “My Account” section of your ClickBank account, the URL will be sent to the customer in the email notifications that are sent out by ClickBank.
Our hope is that you can use this to help your customers as quickly as possible – and hopefully keep more sales!