Shopping FAQ

Below is a list of our most frequently asked questions. If you do not find the information you need, please contact Customer Service and we will get back to you shortly.

What is ClickBank?
What forms of payment does ClickBank accept?
I want to buy a product from ClickBank, but I do not want to pay online. Can I send a check or money order to ClickBank?
I tried to buy a product, but my credit card was declined. I know my card is good, so why did your system decline it?
I see a charge from ClickBank on my bank statement, but I don't recall what I bought. Where can I find out?
I need technical support for the product I purchased. Who do I contact?
ClickBank approved a return, but the account to which the credit was issued has been closed. Can ClickBank credit an account other than the one I used at the time of the purchase?
ClickBank sent me an email confirming my return approval, but the credit has not posted to my account. When will I receive my credit?
I have not received my subscription or product this month, who do I need to contact?

1. What is ClickBank?

ClickBank is the Internet's largest retailer of digital products, such as ebooks and downloadable software.

2. What forms of payment does ClickBank accept?

ClickBank customers can pay by Visa, MasterCard, American Express, Discover, Eurocard, Bravo, Diners Club, Maestro, Switch, Solo, Carte Blanche and JCB. We also accept PayPal for most products.

For recurring billing products, ClickBank currently accepts credit card and PayPal payments.

3. I want to buy a product from ClickBank, but I do not want to pay online. Can I send a check or money order to ClickBank?

No. ClickBank accepts payments by credit/debit card through our secure server only. We also accept payments online via PayPal for most products.

4. I tried to buy a product, but my credit card was declined. I know my card is good, so why did your system decline it?

We recommend contacting your credit card company first to determine if there is an issue with the provider that can be resolved. If your credit card company denies declining any charge, then your card was declined by our risk management system. This is a separate authorization system, so we cannot provide any information regarding the decline. You may try using a different credit card or allowing 24-48 hours to lapse before making another attempt.

Unfortunately, ClickBank cannot override any decline or process transactions manually. We realize this can be frustrating, but accepting credit cards over the Internet is a dangerous business for both us and our clients. It's better that we err on the side of caution, rather than risk facilitating counterfeit transactions. Other services may have a less stringent security system and therefore may also incur a higher percentage of fraud, which can be costly to everyone involved. We do our best to protect our clients from fraud.

5. I see a charge from ClickBank on my bank statement, but I don't recall what I bought. Where can I find out?

If you see a charge by ClickBank or CLKBANK on your bank statement, chances are that you or a person in your household made a purchase from ClickBank. If the charge appears on your statement after Jan. 1, 2006, our customer service team can provide you with further details on the purchase.

To submit an inquiry, please go HERE.

6. I need technical support for the product I purchased. Who do I contact?

If you experience trouble downloading a product, or you have other technical issues with a product, please contact the vendor of the product directly. Contact information for the product's vendor is included in the confirmation email we send you immediately following your purchase. Remember, the product vendor is an expert on the product itself and can give you personalized technical support. Please be patient and allow the vendor two business days to respond.

If you have contacted the vendor, but after two business days the issue remains unresolved, ClickBank will be happy to assist you directly.

Please go HERE to submit an inquiry.

7. ClickBank approved a return, but the account to which the credit was issued has been closed. Can ClickBank credit an account other than the one I used at the time of the purchase?

Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.

8. ClickBank sent me an email confirming my return approval, but the credit has not posted to my account. When will I receive my credit?

If you used your credit/debit card or your PayPal account to make your purchase, the credit to your account could take up to 5 business days to post to your account. Please keep in mind that "business days" are Monday through Friday and exclude U.S. holidays. If you have not received your credit after 5 business days, please contact us for assistance by filling out our Customer Service Form.

9. I have not received my subscription or product this month, who do I need to contact?

Please email the vendor of your product to find out why you have not received your product or subscription this month. Vendors are responsible for delivering their products for both the initial purchase and any subsequent monthly products.

Contact information for the product's vendor is included in the confirmation email we send you immediately following your initial purchase and at the time of each rebill. Remember, the product vendor is an expert on the product itself and can give you personalized technical support. Please be patient and allow the vendor two business days to respond.

If you have contacted the vendor, but after two business days the issue remains unresolved, ClickBank will be happy to assist you directly.