Whether you’re a veteran ClickBank vendor with a successful product in English or a new vendor who has a product that would appeal to an international audience, selling your product in a foreign language is a great way to tap into huge new markets for your product. ClickBank makes it easy by allowing you to sell products in English, French, Spanish, German, Italian and Portuguese. In addition, we can accept payments in 31 different currencies, which appeals to your customers and makes purchasing easier for them. At the end of this article, be sure to read how you can localize your Pitch Page into multiple languages automatically, based on where your visitors are from.

How Multi-Lingual and Multi-Currency Works

Digital Product or Service

ClickBank requires that your digital product or service is provided in the language specified. It is also recommended that your product Pitch Page be presented in that language to reduce customer confusion and ultimately prevent high return and chargeback rates.

Thank You Page

ClickBank requires that your Thank You Page content is presented in the language specified for your product to reduce customer confusion and ultimately prevent high return and chargeback rates.

Customer Service

ClickBank will provide initial phone and email customer service in the language specified for the product. Vendors must be capable of servicing technical support requests or customer inquiries in the language specified for the product.

Product Types

Multi-lingual capability is available for all product types (e.g. standard & recurring billing products).

Payment Methods

The payment methods (PayPal & Credit Card) offered to customers during the checkout process may vary based on your account Order Form Control settings.

Currencies

ClickBank facilitates international e-commerce by accepting of the following currencies:

The ClickBank multi-currency feature is available on the Clickbank Order Form and is automatically enabled for all accounts and products.

During product setup, vendors specify a default currency for their product. ClickBank will then present the product in the specified default currency for customers in a geographic location that utilizes that currency. Customers from other geographic locations will see a converted currency most appropriate for their location.

For example, a vendor with a French audience may choose Euros as his default currency and display the product price in Euros on his pitch page. If a potential customer located in France clicks to purchase the product, ClickBank will display the price in Euros on the order form. However, if a potential customer located in New Zealand clicks to purchase the product, ClickBank will convert and display the price in New Zealand Dollars on the order form.

Ultimately, this flexibility increases the likelihood of making a sale by allowing vendors to specifically target their audience, while still allowing all potential buyers to make purchases in their local currency.

All transactions are converted to USD and applied to your account at the time of purchase. The exchange rate is updated daily. For more information, please see our Accounting Policy.

Setting Up Multi-Lingual and Multi-Currency Products

To implement a new non-English product with a default currency, please follow these steps:

1. Go to My Account and log in to your ClickBank account
2. Click on the Account Settings tab
3. Click on My Products
4. Click on either the Standard Products or Recurring Billing Products tab
5. Click the Add New Product button
6. Add the necessary information to the Product Editor window
7. Select the desired language and currency for the product
   • The language chosen is used for all customer-facing ClickBank communications. Additionally, the currency chosen is displayed on the order form for any customer in a related geographic location. Customers from other geographic locations will see a converted currency most appropriate for their location.
8. Click the Save Changes button
9. Depending on the product type and your current approval status, your new product may or may not require product approval.
10. Place a test purchase:
    • Click on My Site under the Account Settings tab.
    • In the Testing Your Products box, click Generate New Card Number.
    • This will create a credit card number, expiration date, and validation code you can use to place test orders. This card information will be valid for 24 hours, after which time it will expire and will no longer be usable for test orders.
    • Take note of the credit card information.
    • Go to the Pitch Page for the product you want to test, and click through the payment link, which should take you to the ClickBank order form.
    • Enter information into each field of the order form. You can use any address information you want, but enter the test credit card details you created.
    • Verify the information on the order confirmation page. Click through to download your product, which should take you to the correct Thank You Page URL for the product you are testing.
11. Request product approval (for products that require it) by clicking Submit Product Approval Request in the Actions column next to your product listing (This is the Request Approval icon: )
12. Fill out the Request Product Approval form and click the Submit Product Approval Request button
13. The system will change the Status column to Approval Requested
14. ClickBank Business Services will review your site and product information and will approve or disapprove your product
    • If approved, the system will update the product status to Approved
    • If disapproved, the system will update the product status to Disapproved
15. Your product is now all set up and ready to sell!

What the Customer Sees

ClickBank communicates with you and the customer each step of the way.

This section outlines how customers will interact with both your product or service and ClickBank during the purchase of a non-English language or non-USD currency product.

The following steps occur when a customer purchases a non-English or non-USD currency product:

1. The customer arrives at your product’s Pitch Page and clicks to buy your non-English language or non-USD currency product.
2. The customer is taken to the ClickBank Order Form where he is required to enter his payment information. The Order Form is displayed in the language and currency you’ve specified during product creation, unless the customer is in a geographic location that uses a different currency.
3. The customer clicks the Pay Now button.
4. Once the customer’s payment information is authorized, he is sent to the order confirmation page, which is presented in the language selected during product setup and reflects the currency used to purchase. The order confirmation page then leads to your language-specific Thank You Page.
5. ClickBank delivers an email notification to the customer summarizing the purchase in the language specified during the product setup and reflecting the currency used to purchase. All customer-facing notifications are provided in the language specified for the product.

What the Vendor Sees

This section outlines what you can expect to see during a customer’s purchase of your language or currency specific product or service:

Note: All transactions are converted to USD and applied to your account at the time of purchase.

1. Once the customer’s payment information is authorized, ClickBank delivers an English email notification to you, alerting you of the purchase. ClickBank also creates an entry in Transaction Reporting which highlights the currency used during the purchase and the amount you earned in USD.
2. If a customer requires technical support, ClickBank will deliver an English email notification to you with the customer’s comments in either the header or footer of the notifications. The customer’s comments are provided in the language received.

What the Affiliate Sees

The Marketplace features a filter for language, allowing affiliates to easily find vendors offering multi-lingual products.

Localizing Your Pitch Page Automatically

A great way to improve your site’s conversion rates among international customers is to have your Pitch Page automatically displayed in the appropriate language when a visitor arrives. To do this, you need to first translate your page into multiple languages, and then put PHP code in place that will display a particular version of your site based on the visitor’s browser language settings. The following is a PHP script we created that should help you accomplish this. You’ll need to customize it to work with your site.

<?php

$language = $_SERVER["HTTP_ACCEPT_LANGUAGE"];

if(preg_match(‘/^de.*/’, $language)) { // imports german content page

include(“german.html”);

} else if (preg_match(‘/^en.*/’, $language)) { //imports english content page

include(“english.html”);

} else { // imports english content page when language is not english or german

include(“english.html”);

}

?>

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