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Dedicated to Exceptional Customer Service |
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ClickBank understands the importance of good customer service, and we have an enthusiastic team of representatives available to quickly and effectively reply to your email concerns. Our customer service representatives can help identify your order and assist you in contacting the vendor for technical support. In case there are any problems that cannot be resolved, ClickBank has a 60 day return policy to ensure your satisfaction.
If you experience trouble downloading a product, or you have other technical issues with a product, please contact the vendor of the product directly. Contact information for the product's vendor is included in the confirmation email we send you just after you make a purchase. Remember, the product vendor is an expert on the product itself and can give you personalized technical support. Please be patient and allow the vendor two business days to respond.
If you have contacted the vendor, but after two business days the issue remains unresolved, or if you no longer have the contact information for the vendor, ClickBank will be happy to take care of your customer service and product issues.
Customer Service FAQ's and Tools
The ClickBank FAQ Library is a great resource for answering most common issues and questions affiliates, vendors, and customers encounter.
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Purchase Questions
Do you need assistance with a purchase that you made through ClickBank or with a charge that appears on your statement from ClickBank? |
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Vendor and Affiliate Questions
Are you a vendor or affiliate and need assistance with your account? |
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Report Network Abuse or Spam
Need to report network abuse or spam? |
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