Posts Tagged ‘feedback’

ClickBank is developing a new upsell feature that will allow certain ClickBank vendors to attempt to sell additional products to a customer after an initial purchase. After a sale occurs, vendors will be able to show a sequence of Pitch Pages for other products in their account, and if a customer opts to buy any of these products, they will not be required to reenter their payment information.

For example, when a customer completes an order, ClickBank will display the vendor’s first selected upsell Pitch Page. The customer may accept or decline the product, after which the vendor can show another offer in a sequence they’ve specified, or proceed directly to a confirmation page showing all of the items purchased and their corresponding download links. Regardless of how many upsell offers the customer purchases, they won’t be required to enter their payment information again.

To ensure this exciting new feature meets your needs, we would like your feedback for the following:

• Are you interested in this feature?
• Do you think you’ll use it?
• Do you have any suggestions or recommendations for ways to improve this feature?

Here at ClickBank, we’re always trying to recruit great new publishers and affiliates, since having more products and people to promote them benefits everyone. And there’s no better way to show prospective ClickBank members how successful they can be than for them to hear about the experiences of our existing clients. If you’ve been successful using ClickBank, whether that means making millions, getting your product in front of a wider audience, or just having a little extra money each month, we’d love to hear from you!

Just fill out the form below and share your thoughts about working with ClickBank, along with your name, location and company name (if you have one). Please note that by leaving a testimonial, you give us your permission to use your name and your testimonial in our marketing materials. If you prefer, we can use your first name and last initial only.

Thank you for working with ClickBank!

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Posted by: Michael Poston, Product Manager

Used by business professionals for decades, customer surveys allow you to benchmark your product or service’s competitive stance, respond to your customers’ needs, and increase customer satisfaction through participation.

For example, you could use a survey to identify how customers compare the strengths and weaknesses of your products to your competitors’ products. You can then highlight features that your customers feel are particularly strong in your promotional materials and on your Pitch Page. You can also identify and correct features that your customers feel need improvement.

While it’s nice to hear nothing but positive things from your customers, the negative feedback you receive from surveys can be even more important to your business. It is a rich source of information about who your customers really are and what they really want. You can then use this information to respond to your customers, let them know you’re listening, and tell them what you plan to do in the future! Your customers will appreciate your responsiveness, and as a result your product, brand, and customer loyalty will all be strengthened.

Another benefit of surveys is that they increase customer satisfaction through participation. Because customer communities are bound by common interest, they are looking to interact, learn, and provide feedback that has an impact. By surveying customers regularly, you maintain a two-way dialogue that fosters the success of your product and increases your customer’s investment in it.

An important final point is that surveys are most effective when you administer them on a regular schedule, so you can measure trends over time and ensure you’re meeting your customers’ needs. Regularly getting feedback from your customers is one of the best ways to make sure you’re doing everything you can to help your business succeed. Start harnessing the power of surveys! Your customers will thank you for it.

Happy selling, friends!