Posted by: Michel Fortin, Guest Blogger

Do you know the most important marketing strategy in your business?

In a world filled with marketing experts extolling the virtues of duplicating proven practices, I have a bit of a contrarian view. That’s because relying too much on copying others can actually work against you in your quest for long-term success.

Whether you are marketing your own products or services or promoting other people’s products as an affiliate, positioning is key in determining your long-term success.

By developing an intimate understanding of positioning and applying it to your writing for your own marketing materials and to those of your clients, you’ll build stronger and more persuasive campaigns.

What is Positioning?

Positioning is the process of placing your firm or product above your competition in the prospects’ mind in a way that pulls prospects to you.

Marketing pioneers Jack Trout and Al Ries wrote the definitive work on the concept, entitled: “Positioning: The Battle For Your Mind.” Even though this book was written several years ago, it is still vital in business today.

In every business or product category there are thousands of competitors fighting for the same market. The goal of positioning is to be the top choice to do business with and buy from.

Positioning is not about competing, but differentiating. To be specific, the goal is to differentiate yourself (or the product you are promoting) to the degree that you become the only viable choice in the customer’s mind.

Many companies try to outperform their competitiors by offering discounts and lowering their prices. Positioning, on the other hand, eliminates the need for price-based promotions and focuses on creating a consumer mentality where you are considered the most desirable option, no matter what the cost.

Pretty powerful stuff!

Of course, understanding what positioning is does nothing in and of itself. You need to learn and apply the tools of positioning in order to gain any benefit at all. It’s the application of these strategies that will put you in the favorable position of being that top-of-mind choice within your target market.

Vive la Difference?

Loosely translated from French, the phrase “Vive la Difference” simply means “celebrate the difference.” The first step towards the effective use of positioning within your marketing is to define how you are different from your competition.

Without differentiation, there can be no hope of achieving a strong positioning edge. As I often say in my work: don’t duplicate, differentiate. Be different so that you gain, and maintain, a top position in the mind of your market.

It’s quite common to receive marketing advice telling you to research your competition, but without care, this can be a deadly practice. It’s all well and good to know what your competitors are doing; after all, no business exists within a vacuum. You should absolutely keep tabs on and know what your competition is doing.

What you must avoid, however, is the trap of assuming that in order to be successful you should be replicating what the leaders are doing.

All this accomplishes is the creation of a series of copycats that remind the consumer who the leader is, and reinforces the message that they should buy from the leader. When you engage in such practices, you’re effectively paying for the advertising edge of your competition.

In other words, copy what others do and you’ll only remind people of them and not you.

The only way to avoid becoming a victim of copycat syndrome is to develop your core identity based on how you are different from your competition, and create a unique identity on which to hang your promotional hat.

Anything else is bound to come across as less than genuine in the minds of your target market and certainly won’t help you rise above the crowd.

Determining Your Positioning

Determining your positioning can seem like a daunting task, especially in a highly competitive market. Fortunately, it often isn’t as difficult as it initially seems.

For one thing, most businesses don’t spend much time at all developing their competitive edge through positioning. This means that as someone aware of positioning, it’s usually fairly easy to spot an opportunity.

For another, even if a strong, marketing savvy competitor exists, as a copywriter or marketer you likely already have the creativity you need to make the breakthrough you are looking for.

Before you begin brainstorming ways to help your audience come to a favorable impression, it’s important to note that differentiation need not be drastic. This is where your research skills and any experience you have within the industry is priceless.

In some cases there may be no difference at all other than the fact that no one else in the industry is actually stating it. For example, several years ago there was a car campaign that used the statement that seven out of 10 drivers who test-drove their car, bought one.

What the campaign didn’t say is that the statistic was true for everyone else in the industry, too. It was just that no one else had used this little-known fact before in their promotional efforts.

The best part is, it would be impossible for anyone else to successfully come in after the fact and not sound like a “me too” copycat. If they do they will only remind your market of you.

This brings about another factor that is essential to positioning. In order to gain the most traction from your efforts, you must be first. Or, at least, be perceived to be the first in some way, shape or form.

The difference you choose to exploit needs to work towards the building of a perception of originality. Granted, differentiation is only the beginning. Being different than or superior to the competition is one thing, but to consistently maintain that position is another story altogether. But that is a story for another day.

Until next time, practice unveiling the differences that can set you apart from the competition to develop a strong foundation and create top-of-mind-awareness. As a result, you will have a stronger marketing edge in your copywriting efforts.

Michel Fortin is a marketer, copywriter, and author of many books and courses. For more information about Michel, including how to get your hands on several free ebooks, visit his blog at http://www.michelfortin.com.

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Posted by: Kristen M., Marketing Communications Manager

For many people creativity doesn’t come easy. Companies use strategies as varied as brainstorming meetings in rubber-padded rooms with beanbags, popcorn parties, and even brainstorming retreats to try to foster creativity and find the next big idea.

We don’t go to quite those lengths here at ClickBank, but I do take steps to cultivate my own creativity. One resource that I find very helpful is the Springwise Weekly Newsletter.

Springwise summarizes new business ideas spotted around the world—everything from maps that allow you to navigate cities by mood to personalized PDF magazines converted from RSS feeds.

Only some of these products are digitally delivered. Other inspired ideas include customized couture helmets and sticky car art.

Almost all, however, are creative solutions to an existing business need. Not to mention, they are certainly fun to read about. So check them out, and get the creative juices flowing for your next big idea.

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Posted by: Ashley Adamson, ClickBank Senior Customer Service Representative

This is the final post in a five-part, five-day series about how publishers can attract more affiliates.

To really succeed as a ClickBank publisher, you need to get as many affiliates promoting your product as possible. In this five-part series, I show you some of the best techniques for becoming an affiliate magnet! Did you miss part one, two, three, or four?

Tip 5: Advertise

To further increase exposure of your product to affiliates, ClickBank provides a means by which you can purchase ad space within the ClickBank Marketplace, highlighting your product to hundreds of thousands of affiliates.

The Marketplace ads are three-line advertisements found on the right-hand side of Marketplace pages, under ‘Sponsored Links.’ You can see some current ads here:

http://www.clickbank.com/marketplace.htm

The costs of Marketplace ads vary, depending upon how much traffic a particular page or category receives. More exposure means a higher priced advertisement.

All contracts are month-to-month, so clients may utilize the ad space as long as they wish without being locked into any long-term agreements. To check availability and add your name to a possible waiting list, visit https://www.clickbank.com/advertise.html. Select the location where you’d like to place an ad, fill out the form, and someone from ClickBank will contact you when a space becomes available.

Final Thoughts

Many publishers spend months, if not years, in product development. After so much arduous effort, why would you want to leave the success of your product to chance? No matter how great your product is, if you don’t do a good job of communicating that fact to the people who can help you promote it, it will never be as successful as it could be. So as you build the pitch page to sell your product, be sure that you work as hard on attracting affiliates as you do on attracting customers. By putting in the extra effort to make your product attractive to affiliates, you can become a serious affiliate magnet!

Good luck, and thank you for choosing ClickBank!

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Posted by: Dush Ramachandran, VP of Business Development

In my job, I speak to our largest publishers and affiliates pretty much every day. Just the other day after a conversation with one particularly successful publisher, it struck me that there is a common thread that runs through all successful publishers.

While their businesses may be different and the areas of their specialization may be diverse, they all have very similar habits. As I continued my conversations with these publishers, I jotted down the common habits that distinguish these successful people, and here they are for your enjoyment and edification:

1. Stay close to your passion: The most important thing is to create a product about which you are passionate. That passion and commitment to the subject matter will show through, as will the lack of depth and insincerity if you are merely recycling material you may have found elsewhere. Being passionate about your topic will also help tide you over in lean times when sales of your product suffer a dip, as even the most popular products do.

2. Work hard: Contrary to all the hype you hear about making money in your sleep, the most successful publishers will tell you that they work extremely hard at their products. Whether it’s creating updated versions of their products, staying on top of their customer service or putting together material for affiliates, it is serious work. The good news is that you’re working for yourself; you can usually choose the hours you work, spend time with your family and devote time to your hobbies and passions. And the rewards for the hard work are handsome indeed – not just a pat on the back by the boss.

3. Don’t be afraid to pick an obscure topic: Passionate about the migratory patterns of the monarch butterfly? Write an ebook about how to attract them to your garden. Consider yourself an authority on the arcane topic of growing miniature Bonsai trees? Write an ebook on the best how-to tips for cultivating a Bonsai garden. The beauty of the long tail ClickBank model is that no matter how obscure your topic, there are affiliates who would like to promote the product and customers who will gladly pay for it. You don’t have to write another Internet Marketing ebook – unless that’s your passion.

4. Collaborate: An amazing number of our very successful publishers collaborate with one another, offering suggestions and helping each other. Internet marketing is not all cut-throat competition, it would appear, as the successful publishers have proven that it is better to collaborate constructively than to compete destructively. Consider joining a Mastermind group in your specific area of interest or subject matter. There is a lot of good information that is shared at these groups.

5. Price your product right: Top publishers have figured out that a lower price is not necessarily more attractive. In fact, one publisher told me that his product converted much better at a price of $67 than at $37. In the digital product world, with no other cues to the quality of the product, price is often seen as the indicator of value. How do you figure out the optimal price for your product? That brings me to the next habit of successful publishers.

6. Test relentlessly: Another trait common to successful publishers is that they test everything extensively. The price of the product, sales page copy, the colors used on the site, the size and color of buttons, testimonials, audio, video – everything. Seemingly something as trivial as the font used on the page or the color of the ‘Buy Now’ button has a significant effect on conversions.

7. Be generous with your commissions: Successful publishers realize that affiliates make the difference between success and failure for publishers. Since publishers have no fixed costs, and only pay commissions when their products sell, being generous with commissions makes business sense. The most successful publishers seem to offer commission above the 50% mark with a good number of them at the very top end at 75%. See Bob Dunlap’s post on offering generous commissions for more detail.

8. Provide impeccable customer service: Our most successful publishers tell us that they will usually go to any lengths to provide exceptional customer service. And if the customer is unhappy, give them a refund – no questions asked. Affiliates quickly discover publishers that have excellent customer service and line up to promote their products. As it is often the affiliates’ reputation that’s on the line, they tend to guard their reputations,and will shun products if they feel that the publisher doesn’t have satisfied customers.

9. Believe in yourself and your product: Another common trait amongst the top publishers is their passion and near fanatical belief in, and enthusiasm for, their product. That kind of belief and confidence is inspirational and infectious, and comes through in whatever you attempt. People can’t help being moved by it. After all, would you buy something from someone who isn’t completely sold on it himself? Enthusiasm sells.

10. Do not be deterred by failure: Every one of our top publishers will tell you that before they hit upon the product that made them successful, they had a few (or more than a few) that were duds. But they learned from their failures and figured out what not to do. And undeterred, they picked up and went on.

By emulating the habits of the most successful publishers, you too can belong to the growing group of ClickBank success stories.

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Posted by: Bob King, CEO

Have you seen the show Are You Smarter Than a Fifth Grader? Sometimes I think our clients at ClickBank are smarter than the people in charge of our economy.

On Monday evening of last week I’d just gotten home, had a bite of dinner and settled into my easy chair to unwind after a particularly busy day. I was frustrated by the news that the U.S. House of Representatives had failed to pass any kind of rescue legislation to begin the turnaround and recovery of the U.S. economy. (I apologize to all of our global readers for starting this off in such a U.S.-centric way, but bear with me.)

Now don’t get me wrong, I’m mad about the greedy leadership of the financial institutions that are largely responsible for this mess. But we have to deal with them later. Right now we have to put some mechanism in place to restore credibility and confidence in the system, to make credit available to individuals, small business, and yes, big business too.

One more tirade and then I’ll get to my point. The mainstream media did a horrible job of explaining the whole picture of the bailout. They chose to sensationalize it as $700 billion right to the taxpayers, $2,000 to $3,000 for every man, woman, and child in the U.S. What baloney. The assets sold off and managed, plus the government’s ownership and interest in the ongoing institutions, causes it to net out to much less than $700 billion. We are close to the economic abyss, so let’s all get real here.

ClickBank is responsible for the livelihood of its employees and tens of thousands of affiliates and publishers who depend on us for income. I’m happy to report we are rock solid, no debt, and continuing to grow. Consumers will continue to look for and buy informational products. All of you in the ClickBank community do an amazing job of developing and promoting those products. It seems you always adapt to the changing times and come up with products particularly well suited to the issues of the day. I’m seeing some interesting new products in the last few weeks providing information on how to prosper in these trying times. Keep up the great work!

Now if we could just get the U.S. Government leaders to be as creative and hardworking as you, we’d be well on the way to recovery.

Thanks for listening. I feel better already.

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Posted by: Michael Poston, Product Manager

Now more than ever, users are accessing the Internet with high speed connections, which invites the use of rich media. SOHO (Small Office Home Office) businesses have discovered the following sure-fire ways Internet video can improve their customer experience:

Product Demonstration
For years, publishers have looked for ways to clearly demonstrate their product and articulate its value proposition. This exciting new media allows you to quickly go through the whole process, screen-by-screen, showing the product “in action,” overcoming some of the limitations of words and pictures. Creating a video to demonstrate your product can be the tipping point that convinces a visitor to buy. For example, if you can show a technology-averse visitor that your product is easy enough for even a beginner to use, you’ll overcome one of their biggest objections to buying.

Confidence Building
Since the early days, when Internet purchasing was a new idea, customers have sided with companies they trust when making their purchases. Much of this decision is based on confidence, credibility, and being able to identify with the creator of the product/service. Video allows you to remove barriers by inspiring confidence and putting a personable face on the product, ultimately winning customer trust and closing more sales.

Problem Solving
Not only is it a good idea to use video to sell your product, but it will also pay dividends with customer service. For example, creating a video that walks customers through resolving a very common customer service request could save your organization money and time. Things that are difficult to describe with words and pictures are much easier to express in video format!

Marketing Materials
Lastly, if you upload product demonstration videos to YouTube or other video sites, affiliate marketers can use them to help promote your products by embedding them in their site, which will save you money on marketing. Publishers with products that can be easily demonstrated by video should start making videos available to their affiliate partners!

The time to wonder if video will change your business has passed; it is time to leverage this powerful new media!

Happy selling, friends!

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Posted by: Greg Lems, Director of Application Development

Have you heard of a Wordle before? A Wordle is a visual representation of words contained within Web content. Words used more often appear larger. When you create a Wordle of Clickbank’s Blog, here’s what you get (click to view the full-sized image):

We’ve been doing our company blog for several months now and I think this Wordle tells us some interesting things about what we’re trying to accomplish at Clickbank. Some of the words that jump out at me (besides the obvious “Clickbank”):

Products and Business – Of course we’re in the business of selling products, but a quick look at other words nearby show “information,” “computer,” and “digitally,” which highlight the unique nature of the products we sell compared to other affiliate networks. “Sales,” “purchase,” “publisher,” and “affiliate” are also critical components of ClickBank’s business, so it was good to see that we address them frequently.

Can – I like that “can” is a big word here. If you’ve got an idea-any idea-for a digital product that you want to sell on the Internet, we say “YES YOU CAN” (to paraphrase a currently popular politician and/or Bob the Builder). As long as it complies with the ClickBank client contract, of course.

Data and Transaction – We’ve spent a lot of time and effort over the past couple of years enhancing our systems and infrastructure to be more reliable and dependable. We want our publishers and affiliates to know that the technology infrastructure at ClickBank is rock solid, and that each and every order transaction is of the utmost importance to ClickBank.

While realizing that the Wordle is just a fun little widget, we had a good time at the ClickBank offices analyzing its contents. Since ClickBank is a pretty unusual business model and can be difficult to explain to outsiders, it was interesting to see how we describe ourselves to the outside world. At the very least, it was a good way to make sure we’re talking about the topics that are most important to us. Try running Wordle on your blog, and see what message you’re sending to the world!

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Posted by Bob King, CEO

I was thinking the other day, after I wrote the post on the New York Sales Tax, about our responsibility at ClickBank. There are literally tens of thousands of people who make a living or a part-time living selling and promoting products on ClickBank. It’s not just those of us who work at ClickBank as employees, it’s all of our publishers and affiliates depending on the health and wellbeing of ClickBank to pay the mortgage or the car payment or send the kids to college or put food on the table. And now more than ever, with turmoil in the world economy, expensive gasoline, and rising food prices, we have to be at the top of our game.

So when changes come along like the New York Sales Tax, we have to be ready to react and make sure we have the system in place to handle the situation. We also have to be mindful of all the issues related to regulations and compliance. I know sometimes it looks like we may be picking on a certain type of product or a certain way of promoting products, but we sometimes have to think about the greater good. ClickBank has to be in business for all the people and can’t be put at risk for the sake of a few who want to push the line.

As recently as a few years ago, ClickBank “flew under the radar” and may have seemed not very interested in our clients’ opinions. That wasn’t really true then and it is certainly not true now. It is part of our responsibility to listen to your needs, so we started Advisory Boards and initiated a Client Survey last year. It’s that time again and we will be having Advisory Boards and doing a Client Survey again this summer.

It is also our responsibility, after getting your input, to respond with new features and capabilities to improve your, and our, businesses. And, oh yes, when we do come out with something new, it has to work. That’s why it sometimes takes awhile.

I just want you to know we take our responsibility seriously and we appreciate all of you hardworking people in the ClickBank Community.

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Posted by: Monty Sooter, CTO

It is interesting when a neighbor asks me what I do for a living. I usually say I do computer stuff, and then there is no telling where the conversation is going. A common response that I like to receive is, “Oh, that’s nice,” and then we end up talking about the latest weather or how the kids are doing. The conversation I love to have is, “It’s incredible how the Internet has transformed business/life in the past decade,” and then I get to tell them about ClickBank. The conversations I try to avoid are, “I’m having a problem with this free software package on Windows 95.” I usually try to be patient, but I know there is a slim chance they will get help from me or anyone else. It would be less painful to just give them a thousand bucks for a new PC.

At work I have similar conversations. Some of my fellow co-workers do occasionally ask me what I do for a living; I hope they’re kidding. We do have great conversations about how ClickBank is transforming business. All of us have had many “traditional” business experiences, but ClickBank is the one that we view as the most transforming business experience in our careers. It is still amazing how this affiliate-driven digital goods business model provides so many benefits to folks across the globe, and it is only going to get bigger and better.

At ClickBank, we know that to “take care of business” we have to be able to adapt quickly to any problem that comes our way. Our thousands of affiliates and publishers rely on our IT systems to keep their businesses running at all times. Unlike most companies, our IT infrastructure doesn’t only affect our ability to do business; it affects the livelihood of our clients as well. It would be nice if we were only presented with easy problems, such as a failure of one piece of equipment, the failure of one network connection, or the failure of one database. Instead, we have to be ready to take care of the difficult problems, like a partial failure of one disk that corrupts one sector of a replicated database in the secondary data center.

We prepare to take care of these difficult problems when (not if) they happen by buying fully supported network gear and servers, purchasing support for all of the software products we use in production, and having redundant systems in two data centers. In each of the data centers, we have redundancy in the most critical hardware (database servers) to ensure that any failures do not impact business. Most of our software is open source and we make sure we have support contracts in place. We also take the time to perform regular hardware and software maintenance to make the most of our support contracts.

It is less painful and smarter to have put in the extra time and spent the extra bucks to have all the right hardware and software in place to make sure we are “taking care of business” for our many clients. It also means that I don’t have to ask my neighbors for help.

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Posted by: Bob Dunlap, Director of Marketing

Ever wonder why some products are wildly successful while others struggle? Not an easy question to answer, but successful products do share a number of characteristics. First and foremost, they all meet a specific need or solve a current problem for the prospective consumer. Additionally, they all deliver real value, are well positioned and marketed, and are priced right.

With ClickBank products, there is one other critical consideration — will affiliates promote the product?

Virtually all best-selling ClickBank products benefit from a significant number of affiliates actively promoting them. These affiliates risk their own resources, both time and money, to drive qualified traffic to products that convert and return a profit. These affiliates have a huge variety of products to choose from, so make sure yours gets their attention. Remember, affiliates are looking for products that sell to a specific niche, offer good quality and value for the consumer, convert well, and, last but not least, pay enough commission to earn the return on investment they require.

When you are new to ClickBank, you may be thinking “I can’t afford to offer 50% or higher commission to affiliates.” The real question you should ask is, can you afford NOT to? Here are some statistics that deserve careful consideration. Listed below are the average commission percentages for ClickBank accounts with affiliate-referred sales in 2007:

Top 10 selling accounts- 74% commission
Top 100 selling accounts- 69%
Top 1000 selling accounts- 60%
Average for all accounts- 55%

Commission offered to affiliates is not a singular determinant for product success. With that said, I believe this data speaks for itself. So remember, if you’re a ClickBank product publisher just starting out, or if you’re looking for ways to improve existing sales, take a second look at the commission rate you offer affiliates. Generosity is often rewarded.

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