Would you like a simple technique to get better results as an online marketer? Outsource. If “outsourcing” sounds daunting, don’t worry – it can be simple and surprisingly inexpensive.

If you’ve been generating revenue online for a while, this likely isn’t the first time you’ve heard that outsourcing can make your life easier and help you to boost your profits.  Rather than simply rehash what you may have heard before, I’m also going to try to give you a few specific tips that will help you outsource more effectively, whether or not you have any experience.

In A Nutshell:

First, a quick intro for the brand-newbies:  Do you have work to do that you don’t like doing, or that you don’t know how to do? You can probably solve that problem by outsourcing the work inexpensively through any one of a variety of outsourcing websites. The process generally goes something like this:

• You post a description of the work you need done on an outsourcing website (could be for a 5-minute task, a full-time job, or anything in between)
• Contractors from around the world apply to your job posting, and tell you how much money they’re willing to work for (if you live in a developed country, you’ll probably get bids from contractors in developing countries who are happy to work for far less than you’d have to pay someone from your own city)
• After a bit of interviewing and testing, you hire someone, manage them as they work, and spend most of your time on other more productive/enjoyable tasks than the one you’ve outsourced.
• When the job is done, or at certain milestones, you pay your contractor by sending a payment through the secure outsourcing site where you hired him or her.

Where To Outsource:

A few of the most popular outsourcing sites include: Elance.com, Scriptlance.com, VWorker.com, Freelancer.com, Guru.com, and oDesk.com.

They all have advantages & disadvantages, but my personal favorite is oDesk because of their time tracking feature (they record the screens of your contractors as they work) and their hiring process (they have detailed contractor profiles, and also publish the results of tests that contractor’s can take to demonstrate their skill level in various areas.)

What To Outsource

If you think you can’t afford it or that you have nothing to outsource, think again! Here are just a few of the tasks that I’ve outsourced, many for less than $2/hour:

• Designing mock-ups for a website
• Link-building for SEO
• Designing banner ads (728×90, 300×250, etc)
• Writing high quality articles
• Creating a custom WordPress plugin
• Building entire WordPress sites from scratch
• Building a custom PHP website
• Creating custom software to mass-analyze potential domain purchases
• Finding/creating 100s of images for split-testing in Facebook advertising
• On-page SEO
• Flash animation
• Analyzing various WordPress themes, and then advising me on which is best for my project
• Much more!

I’ve even hired people to teach me how to do things online – those job descriptions sounded something like: “I don’t know how to do XYZ with WordPress. I need someone to do XYZ to my website, and then teach me how you did it so that I can do it myself in the future.” Just think: Instead of spending 10 hours pulling your hair out trying to figure out the inner workings of WordPress (for example), you can hire someone for say $2 per hour who already knows how to do the job… and within 2 hours he/she will have the work done and will also have sent you a detailed explanation of how to do it yourself. Pretty sweet!

And I’ve even hired contractors for non-business tasks such as touching up an old black & white photo of my parents! If your own time is worth $20 per hour, it’s pointless to do any task that someone else will do for $1 per hour.

Tools

A couple of tools that come in quite handy when outsourcing are:

Skype – Faster communication than email! Great for interviewing job candidates as well as communicating with existing contractors. Skype also has a screen-sharing feature.

Jing - Free, super simple, and easy to use software that lets you create up to 5 minute screen capture videos. Great for giving instructions to contractors when you want to show them how to do something. A video is worth a thousand words

Time Doctor – If you’re using an outsourcing website that doesn’t have built-in time tracking to record your contractors’ screens so you can see what they’re doing, you might want to consider using a third party time tracking service like Time Doctor.

A Few Tips

Before you get started, here are a few outsourcing tips based on my own experience (some of these are specific to oDesk):

• When searching for contractors or posting a job, I recommend specifying that you prefer contractors from the Philippines because that’s where I’ve found my best contractors (on oDesk you can’t target “Philippines” specifically, but you can specify the more general “East Asia”). I’ve also had good luck with contractors in Bangladesh and Russia, although they can be a bit more expensive.
• Specify the upper limit for what you’re willing to pay (usually I set it to $3/hour, and often mention an even lower limit in the written description) – otherwise you’ll get people bidding too high which will raise the “average bid” and may encourage additional high bids. If you do get a bid that is too high, reject that contractor quickly so they no longer appear on the list for other contractors to see.
• Before hiring someone for a big job, hire a few people for a very small job first to test them out (oDesk makes this very easy to do). Hiring multiple contractors has the additional benefit of generating extra (hopefully positive) reviews for your profile!
• When you’re new to oDesk, don’t be afraid to “invite” many contractors to apply to your job instead of simply posting a job and waiting for applications. You can generate a lot more interest in your job that way.
• When a job is finished and your contractor did a good job, tell your contractor that you’re giving him/her a 5-star review (this will look good on their profile), AND ask them to also rate you 5-stars if they were happy working for you (this will look good on YOUR profile and will make it even easier to hire high quality contractors next time). Don’t be afraid to specifically ask them for “5 stars”.
• On oDesk, avoid hiring people if you’re going to pay them less than $1 for the entire job. If you hire someone for a job and pay them less than $1 in total, your oDesk profile will indicate that you didn’t hire anyone at all. So if you hire 20 people for a simple task and pay them each $0.50, your oDesk profile will indicate that you posted 20 jobs and didn’t hire anyone for the positions (even though you did). Potential contractors aren’t as likely to apply for jobs posted by employers who appear to hire no one for many of their jobs. If you need to hire a large number of people to each perform the same a simple task (like completing a 3 question survey), it’s best to use a crowdsourcing site like MTurk.com.

Still on the fence about outsourcing? Just do it! A small outsourcing test will barely make a dent in your wallet and will open your eyes to a world of possibilities. It costs nothing to post a job on most outsourcing sites, so get started today. As Timothy Ferris says: “It’s time to learn how to be the boss. It isn’t time consuming. It’s low-cost and low-risk. Whether or not you “need” someone at this point is immaterial. It is an exercise… It is important to take baby steps towards paying others to do work for you. Few do it, which is another reason so few people have their ideal lifestyles.”

What can YOU outsource to simplify your life and free your time so you can make more money?

About The Author

Justin Clark is an affiliate marketer who runs AdChop.com, a growing collection of internet marketing case studies. He outsourced much of the design & development of AdChop on oDesk.

Take a look at these related posts:

1. Tips to Becoming a Successful Internet Marketer
2. Why an Engaged Audience Beats PPC or SEO for Affiliate Marketers… and How to Get One!
3. Making the Profitable Move From Affiliate to Vendor: Part 2

Guest Author, Miles Baker

Written by: Miles Baker, ClickScoop

ClickBank has several powerful features that affiliates and vendors can take advantage of in order to increase their profits. Recently, ClickBank has upgraded and added many new features that have a proven capacity to increase your sales. Below you will find 5 of these ClickBank features that are my favorites. Some of these features are new, and some have been around awhile, though all of them have the potential to rock your profits!

Feature #1: TID & VTID Tracking

Who TID & VTID Tracking is for: Affiliates and Vendors

How TID & VTID Tracking Works:

A TID is a ClickBank tracking I.D. It’s a string of letters and/or numbers up to 24 characters in length appended to the end of a ClickBank HopLink. Using a TID allows you to track your hoplinks based on the TID associated with it. There is no limit to the amount of TIDs you can use. ClickBank TID’s are also available for Vendors to use as well, the difference is the variable “VTID” instead of “TID” and that the Vendor TID is appended to the paylink instead of the HopLink.

How TIDs Make You More Money:

Using TID’s provides you with the information you need in order to determine where you should be focusing your efforts.

Tracking your sales with TID’s allows you to pinpoint exactly where sales are coming from. For example, if you want to track links from Twitter you could append the TID of “twitter” to your HopLink. Inside your ClickBank reporting you will see all the statistics associated with that TID for clicks, sales, refunds, etc.

One of my favorite uses is to use TID’s to track what specific pages on a website the sales are coming from. This allows me to focus my efforts on my most profitable pages in order to get higher rankings in the search engines.

Where to get more info:
http://www.clickbank.com/help/affiliate-help/affiliate-basics/all-about-hoplinks/#TID
http://www.clickbank.com/help/vendor-help/vendor-basics/creating-a-payment-link/

Feature #2: PitchPlus (formerly known as One-Click Upsell)

Who PitchPlus is for: Vendors (but affiliates can benefit too!)

How PitchPlus Works:

PitchPlus allows vendors to add additional products to sell to their customers after the initial purchase.  Once a customer enters their payment information and confirms their purchase they are presented with an upsell page.  With a single click the customer can purchase the additional product without entering their credit card details again.

As a vendor you create the products to sell as your upsells. The PitchPlus Advanced feature offers the ability to present up to three consecutive upsell offers as well as downsells. In a downsell scenario, if a customer decides to decline the upsell offer they could be presented with another product or the same product at a lower price.

How PitchPlus Makes You More Money:

Adding upsells to your products increases your overall earnings per customer for both vendors and affiliates. Since the customer is not required to re-enter their credit card information, the one-click upsell can convert extremely well assuming you have related and appealing offers.

Personally I’ve found PitchPlus to be one of the easiest and most effective ways at increasing income as a vendor.

Where to get more info:
http://www.clickbank.com/help/vendor-help/vendor-tools/one-click-upsell/
http://www.clickbank.com/help/vendor-help/vendor-tools/pitchplus/

Feature #3: Joint Venture

Who Joint Venture is for: Vendors & Affiliates

How Joint Venture Works:

ClickBank Joint Venture is a newer and extremely versatile feature.  This allows vendors to split their earnings with partners, promote other vendor products as upsells, and even allow vendors to offer 2^nd tier affiliate commissions.

The Joint Venture feature also works for affiliates.  Affiliates can partner together and split profits from their affiliate sales.

The Joint Venture feature allows you to set up contracts within your ClickBank account.  In the contract you can specify a range of details such as how commissions are divided, start and end dates for the contract, and much more.

How Joint Venture Makes You More Money:

Partnerships are extremely profitable because you leverage one anothers’ strengths. The Joint Venture feature makes collaborating and partnering with people much easier. With the Joint Venture feature the trust factor is increased because one partner is not relying on the other partner to pay them; ClickBank is dividing up and making the payments. Additionally Joint Venture is accurate, easy, and hassle free to split up payments between partners.

There’s really an unlimited variety of ways you could use this feature. Here are just a few short examples to give you some ideas…

• You could have someone write product reviews for your blog and in exchange you could give them a portion of the sales that those reviews generate.
• You could partner with someone to create a new product and split the profits.
• If you’re a vendor you could find another vendor and cross promote one another’s products as one-click upsells.

Where to get more info:
http://www.clickbank.com/help/account-help/account-tools/joint-venture/

Feature #4: Recurring Billing

Who Recurring Billing is for: Vendors (but affiliates can benefit too!)

How Recurring Billing Works:

ClickBank Recurring Billing gives vendors the ability to sell their product at an initial price, and then setup a rebill price for each subsequent payment for the duration of a rebill product. In addition, this gives vendors the ability to offer a trial period for the product as well.

How Recurring Billing Makes You More Money:

Creating Recurring Billing Products gives vendors a continuous revenue stream over time. With regular payment schedules, such as bi-weekly, monthly, quarterly, or annual, vendors can earn more per sale on average than with a standard product.

The recurring billing feature can also be used in combination with PitchPlus Advanced.  This combination can be extremely powerful in generating additional income that is also residual.

Where to get more info:
http://www.clickbank.com/help/vendor-help/vendor-guides/creating-a-recurring-billing-product/
http://www.clickbank.com/help/affiliate-help/affiliate-basics/promoting-recurring-billing-products/
http://www.clickbank.com/help/vendor-help/vendor-guides/recurring-billing-subscription-and-membership-products/

Feature #5: Marketplace Search

Who Marketplace Search is for: Affiliates

How Marketplace Search Works:

The Marketplace search capabilities were recently enhanced and now allow users to search by a variety of product and vendor criteria.  You’ll find Marketplace filters and attributes to search by on the left hand side of the ClickBank Marketplace. Additionally you can use the ‘advanced search’ link next to the search box for additional search features.

How Marketplace Search Makes You More Money:

Finding the right ClickBank products to promote will help you make more sales and increase profits. Using the Marketplace Search you will be able to find which vendors are offering higher payouts, use PitchPlus, offer rebills, offer affiliate tools, and much more. You can even find out which vendors offer $1 trials. Using this information allows you to find and promote the products that are the best match for your marketing efforts as well as find vendors who will make you the most money overall.

Where to get more info:
http://www.clickbank.com/marketplace.htm
http://www.clickbank.com/advancedMarketplaceSearch.htm
http://www.clickbank.com/blog/2011/12/08/new-and-improved-marketplace-search-capabilities/

About the Author

Miles Baker has been marketing online since 1997 and has been a ClickBank client for over 12 years. He currently resides in Fort Collins, CO where he runs ClickScoop.com, a community for ClickBank Vendors and Affiliates.

Take a look at these related posts:

1. More Pitches, More Profits – Introducing the New PitchPlus™ Feature!
2. Recurring Billing = Regular Profits
3. ClickBank Introduces Mobile Commerce Features

A smart way to add bottom-line sales and more unique and credibility-boosting value to your online business is to start using webinars. Webinars have been around for years and if you’re not familiar with them they’re a great way to host virtual meetings and presentations without ever having to leaving your office. Webinars are also super-convenient for your attendees as they too don’t have to leave their office or home and can simply watch and listen on the computer, iPad, or even smart phone!

In case you’re new to webinars, a webinar is typically a live video and audio presentation where attendees can see your computer screen and hear you talk as you navigate through a presentation, “how to” demonstration or anything else you’re showing on your computer. They also provide a rich participation environment and give you the flexibility to provide:

• Handouts before or after the webinar
• The ability for attendees to ask questions during the presentation
• Live chat with the organizer or other participants
• Live attendee polls for getting instant feedback
• Automatic follow-up marketing to attendees and even non-attendees

The other good news is if you can use a computer – you can host webinars – and I cannot think of a single type of online business owner who could not figure out how to host either live or recorded webinars and help strengthen their relationship with their customers, clients and prospects either in a small, 1:1 webinar or a large-scale group webinar.

Today’s webinar technology allows you to host LIVE webinars or RECORDED webinars that can be played on-demand or on some type of pre-determined schedule. And before you think you cannot use webinars in your business or think they are too complicated, I want you to know neither of these thoughts is correct and to prove my point, I’m going to describe four ways, four different types of online business owners can use webinars to generate or reinforce their business relationships and create more sales. Think about your own business and how you might be able to use webinars as you read through these scenarios.

Scenario #1:  Diet & Health Author – Selling Digital Cookbooks Online

An ebook author could use webinars in several different ways to promote her ebooks. She could host virtual cooking classes for a fee where they show attendees how to make healthy meals. In this scenario, they could show videos or photos of how the food is prepared. She could allow real-time interaction and questions and answers from her paid attendees.

Scenario #2:  SEO Expert – Lead Generation and Training Course

An SEO expert could use webinars in several different ways. He could host free, live lead generation webinars to show people how to do keyword research and then offer the opportunity to work with him as a consultant. He could also develop a 10-part course, with each part consisting of a webinar session showing a specific SEO topic. He could sell seats to the live webinars, record them and then use them in a webinar replay system that offers the 10 webinars over the course of 10 weeks in order to get additional sales.

Scenario #3: Internet/Affiliate Marketer – Promoting & Selling Products

An Internet/Affiliate Marketer could easily add webinars to drive new sales to large groups of attendees. Imagine a weekly webinar where she hosts affiliate partners on a content-rich webinar and then offers their product at the end of the webinar. Software demos and Power Point presentations work great as webinar content and are easily created.

Scenario #4: Information Marketer – Product Creation

Webinars provide a great way to create content that could be used to create print or electronic products that can be sold. An info-marketer could host a number of paid or free webinars and on each he is interviewing a guest expert on a specific topic. These webinars could be recorded and turned into videos, DVDs, books and courses.

So there you have a few different webinar ideas for different types of online business owners. There are many others out there and the use of webinars in your business is only limited by your creativity and imagination.

About the Author

To help business owners get started using webinars, Mike Capuzzi created a simple and easy-to-grasp product called How to Boost Your Business with P.E.R.F.E.C.T. Webinars! He’s been using webinars since 2004 and How to Boost Your Business with P.E.R.F.E.C.T. Webinars contains strategies, tools and techniques to create hugely profitable webinars, including his proven 7 step strategy to Plan & Promote, Engage, Record, Follow-up, Edit, Convert, and Turn a webinar into a cash machine for your business! Check it out on ClickBank and www.theperfectwebinar.com and start creating webinars in your business!

Take a look at these related posts:

1. Why an Engaged Audience Beats PPC or SEO for Affiliate Marketers… and How to Get One!
2. The Nuts and Bolts Guide to Great Online Video
3. A New Advertising Frontier for Affiliate Marketers: TV Ads?

About the Author

Steven Clayton is the co-founder of Blueprint Information Products, LLC and has been making a living online for the past 8 years.  Check out the “Success Stories” in his forum for an idea of what he’s talking about in this video. Also, Steve’s company is running an awesome contest right now where you can get their premier research tool free AND have a chance at winning a LARGE cash prize. Check that out right here.

Take a look at these related posts:

1. Tips to Becoming a Successful Internet Marketer
2. 7 Step Guide to Internet Marketing World Domination in 2012
3. Making the Profitable Move From Affiliate to Vendor: Part 2

Affiliate marketing is the ultimate level playing field.

Anyone can get started, and if they’re smart and hard-working, they can be making money in a matter of days.

All you’ve got to do is find a good offer, run some good ads, and watch the traffic convert into sales.

Right?

Well, maybe that used to be true, but it’s not anymore…

The Low Hanging Fruit Is Gone

It was definitely true in the early days of affiliate marketing, for several reasons; first of all, there was a lot less for sale in the online world, which meant that any affiliate marketer had a much larger share of voice just by virtue of being there.

The regulatory environment was also a lot more lenient, which means that it affiliate marketers had a lot more room to maneuver in selling their offers (it’s good that this has changed, otherwise the whole industry would have been in trouble!).

Most importantly, though, there was a lot of low-hanging fruit when it comes to advertising opportunities; keywords and phrases that had a lot of buying intent behind them, but that weren’t very competitive yet, and could be had for mere pennies per click.

And yes – when you can buy high-converting keywords for cheap, it’s hard not to make money.

But times have changed, and you can’t do that nearly as easily as you once could; most of the low hanging fruit has already been pulled off of the online tree, and the affiliate marketing game of finding the next hot opportunity has changed into a different game altogether…

It’s an Optimization Game

Now the game is about optimization – finding an offer that converts, and then optimizing every factor that you can control until you max out your deal value. Here are some of the factors that smart affiliate marketers will do split-testing on:

• Lead Sources – This is where the leads are coming from in the first place; you’ll find that your Google AdWords traffic converts differently from your SEO traffic, which converts differently from your Facebook ad traffic, and so forth. Not only that, but your cost per lead for each of those lead sources will be different. With enough testing, you can find the lowest cost per conversion.
• Ad Copy – The actual text of your ads will change both the cost of running the ad, the click-through rates on the ad, and the likelihood of the clicking-through traffic to actually buy whatever product you’re promoting.
• Landing Pages – The landing page is where the most testing is traditionally done. You can test everything, from your headline, to the page format, to the colors, to the trust seals, to your affiliate disclaimers, to when the buy buttons are presented on the screen – they can all make a difference to your conversion rate, and to your bottom line.
• Affiliate Offers – Finally, you can try swapping out the actual offer for something different. Maybe your leads are more interested in one brand of affiliate product than another, and maybe the second brand – even though the deal value is lower – will end up delivering more profits by virtue of a higher conversion rate.

When you’ve maximized your conversion rates and deal value, and minimized your cost per sale, you’ve got a smoothly humming affiliate marketing machine. And yes, doing that does take time, money, patience and skill – but once you’ve got it, boy is it a sweet deal!

That is, until Google stops liking you…

Until Google Stops Liking You

The trouble is that most of the major lead sources that most affiliate marketers rely on are owned by bodies like Google, Microsoft, or Facebook.

What does that mean for you?

You can work your way to the top of the affiliate marketing world through diligent split-testing, until you’ve got sales streaming through your marketing system at bullet-speed… until someone’s algorithm changes, and their engine stops liking you.

Then your affiliate business is dead in the water, and you’ve got to start from scratch if you’re lucky, and work your way off of Google’s blacklist if you aren’t.

So what’s an affiliate marketer to do?

The answer lies in the old adage that “the money is in the list,” but with a twist…

The Real Money is in the ENGAGED List

If you have a list of eager buyers, then you don’t have to worry about Google messing with your traffic sources – whatever happens, your followers will continue to follow, as long as you maintain the relationship, and keep on living up to your end of the bargain.

With a list of eager buyers, you don’t have to keep working off of one-off traffic, because you can sell more than one thing to the same person – and research shows that someone who has already bought something is eight times as likely to buy from you again!

You probably agree that a list of eager buyers is a good thing to have… but where can you get such a list?

The answer is that you’ve got to build that list yourself – and for that list to be as eager to buy as you want them to be, they need to be engaged. In other words, you need more than a list – you need an engaged community.

You need an audience.

How to Build an Engaged Audience, from Scratch

Building an engaged audience from scratch is part science, and part art. You don’t have to learn it all through trial and error, because others have already done that, and you can learn from their mistakes, and from their successes.

To get you started, here are three things that you can do to convert your one-off affiliate traffic into a loyal list that will stick with you for the long-haul:

1. Start blogging and showing your true nature. The days of the anonymous affiliate marketer hiding behind a copied landing page are over; too many people have been burned by false claims, and for your prospects to trust your recommendation, they will have to know who you are. So tell them – start blogging, and give them a reason to keep coming back, so that even if they aren’t ready to buy now, they can start following you, and buy from you in the future.
2. Create a value-adding auto-responder sequence. People are justifiably careful about who they let into their inbox – so don’t just offer some PLR e-book and start marketing to them non-stop. Instead, give them something that they will get real value out of, and that will demonstrate to them just how trustworthy and credible you are (like we do with our free video course about how to Get More Cash Out of Any Business, Website or Blog).
3. Offer an incentive to buy through your link. Instead of just recommending your affiliate offer, why not give people an incentive to buy through your link? This is great for improving conversions, but the best part is that it gives you a good reason to keep on interacting with your prospects after they have made the purchase – which means that you retain control of the customer relationship, and you will have the opportunity to sell to them again in the future.

Of course, this is just the start, but if you start with this, you’re already three steps ahead of most affiliate marketers, and that much closer to the pot of gold at the finish line.

And if you need a little more help…

Yours Free: Engagement from Scratch!

All of these ideas are expanded with pages upon pages of details and ideas, which I compiled into my new book called Engagement from Scratch! How Super-Community Builders Create a Loyal Audience and How You Can Do the Same!

Today, the book is launching, and I’m very excited to be able to share it with you – for free!

Yep, that’s right – the book is free. You can download the entire book without paying a cent. Just visit the book’s website, click on the download link, and tell me what email address to send it to, and moments later you’ll the full-length PDF waiting for you in your inbox.

Prefer a hard copy? Spend a few extra bucks and get the paperback version so that you can read on the couch or in bed, and write notes in the margins.

About the Author

Danny Iny (@DannyIny) is an author, strategist, serial entrepreneur, expert marketer, and the Freddy Krueger of Blogging. Together with Guy Kawasaki, Brian Clark and Mitch Joel, he wrote the book on how to build an engaged audience from scratch.

Take a look at these related posts:

1. A New Advertising Frontier for Affiliate Marketers: TV Ads?
2. Outsourcing For Internet Marketers: Freeing Your Time & Increasing Your Profits
3. Google Panda Effects on Affiliate Sites

One of the biggest challenges facing information product vendors is how to get affiliates to notice and promote your product. Many vendors take the “Field of Dreams” approach: build it and they will come. But in this eye-opening episode of Affiliate Marketing Today, our special guest Danny Iny of Firepole Marketing tells us why that’s a big mistake, and lays out exactly what steps you should take to get your new information product off the ground and picked up by affiliates!

Danny is a highly successful serial entrepreneur and information product vendor and affiliate, so his advice will be a huge help to anyone wanting to make a living from selling and promoting information products on ClickBank.

CLICK HERE TO LISTEN NOW!

Take a look at these related posts:

1. Affiliate Marketing Today Podcast: SEO for Affiliates with Matt Carter
2. Finding Affiliates to Promote Your Product
3. New Podcast: Tips for Info Product Marketing Success

I’ve been selling on ClickBank for approximately 5 years, across a myriad of niches.

These are the best ways I’ve learned that vendors can lower refunds on ClickBank.

Work through this checklist and you are sure to slash the number of refunds and chargebacks you run into, hopefully with minimal effort.

Ask yourself, “How easy is it for my customer to get their order?”

Sounds simple but by far the most common reason I’ve come across for a customer refunding is that they cannot get access to their order. This is either because they never received an email containing their login info (either it went into the spam filter or perhaps your download delivery system failed), their browser crashed mid-order, or they did manage to access the download page but some technical issue stopped them from actually accessing the product. If you look at your refund reasons then you will very probably see that the vast majority of frustrated customers are frustrated not because they got the product and didn’t like it, but that they didn’t get the product, period. In a world of instant gratification you may find that not everyone takes action when they’ve digested your content – but the vast majority will at least try to download it. And if they can’t, they will refund. Sounds simple but this is definitely the first thing to look at. A customer who doesn’t get access to a product will almost always refund.

Approach your customers as if they are complete newbies

If you’re selling your own ebook on CB, then chances are you have a high degree of specialized knowledge about your field. In other words, you’re an expert. And when you’re an expert its tempting to think that the value you deliver is by giving people information which is advanced, brand new etc – information they can never find anywhere else. Indeed, your sales copy is probably positioned in line with this kind of thing.

But when it comes to the product side of things, being overly technical can do you more bad than good. I’ve found in almost every niche I’ve sold in that most customers (and often most of the best ones) are complete beginners – not intermediate or advanced users. So you’ll do better to teach them from the bottom up. I’ve found that refund reasons of “this is too complicated for me” outweigh refunds because “this isn’t advanced enough for me” by ratio of ten to one.

The conclusion? Treat your customer like they have absolutely no experience in the area. Start from the basics and explain everything in depth. Use simple images, diagrams and as many videos as you can. Write and talk like you would to a complete novice. Make everything idiot-proof as possible. By all means mix some more advanced stuff in there too (later on and ring-fenced from the beginner-focused stuff ideally). But if you approach your customers as if they are complete newbies you will actually lower refunds. And the more visual (video and step-by-step diagrams) you can explain everything, the better. Oh and one final point – if your product requires any technical plugins (Adobe Flash, Apple Quicktime etc, give them very prominent and clear links to download whatever they need).

Is your sales letter too “blind”?

One instant way to lower refunds is by making it much clearer to the customer what they will get and how it will be delivered. If you keep it “blind” and don’t tell them what the product is about, then you will very likely generate more sales, but you’ll “catch a lot of people in the net” who really shouldn’t be buying your product. Of course this is a trade-off between generating sales and minimizing refunds, but if you find your refund creeping up, try and make your sales letter more specific.

One way to still get the sale but not suffer the refund is by talking about the experience the customer will have once they’ve ordered your product. For example…
“Once you order, you’ll be instantly be redirected to our download page. Just enter your name and email, then you’ll be presented with our full and complete e-course. Since our method is firmly based around getting free SEO traffic, we’ll present you with a series of beginner’s videos to explain the basics. If you already know the ropes, you can skip past these and head straight to the core method itself – which is presented in a series of videos and to-the-point PDF ebooks.”

A simple paragraph like this will prepare the customer for what happens after their order – and will make it all less “blind” and lower refunds.

If all else fails, go physical

One very underused trick is to create a physical version of your product. If it’s software, put it on a CD or DVD. If its an ebook, make it printed. Offering your product in physical form can lower refunds by up to 30% – and that’s even if customers don’t need to return it to get a refund.

The reason is simple. When a customer buys a physical product, it instantly has more perceived value than one that’s purely digital. Customers love physically holding something in their hand, and they are more likely to consume your product if its physical as opposed to just sitting somewhere on their desktop. Remember also that when a customer fires up their computer, they have a million and one distractions. But if you get a physical product in their hands, you have their undivided attention. One additional bonus of this is that it means you have their physical address, allowing you to send newsletters or even presents (such as cookies) – with their permission of course. This builds your relationship with the customer, separates you from others in your niche (who are surely not doing this) and will definitely lower refunds.

Respond to customers instantly (even if it’s automated)

This is another simple trick I’ve picked up along the way. Very often, customers go into panic mode if they can’t get their download, or need to solve a fundamental problem right away. A typical scenario goes like this: they buy an ebook, and can’t get instant access as promised. They email support and hear nothing back. They panic and either refund or chargeback. A simple solution is to setup a detailed autoresponder that explains exactly how your support ticket works – with open times, and expected response times (aim for under 24 hours). So any customer email to support will get an automated, instant autoresponder email back.

This kind of thing will stop customers going into a panic and cut a few percentage points of your current refund levels. Likewise, try to give a prominent link to a customer FAQ with your top 10 most common support questions (and answers). This will give many customers an answer without them having to wait to hear from you, which in turn will lower your support volume and lower refunds.

Review your customer support tickets at least once per month

This is really the one thing that you should be doing more than anything else – you need to be “in the trenches” with your customers. Its tempting to outsource your customer support, and I’m not going to argue the pluses and minuses to this approach. But if you do decide to do this, you need to keep a very close eye on what your support team are up to. At the very least, try to read through as many tickets as you can and compile a list of the most common complaints and refund reasons. Some will be long-term changes that take time to implement, but many will be tiny little changes you can make almost instantly. It definitely pays to stay in touch with your customer – if you want to lower your refunds, they’re the first person to ask.

So there you have it – my top tips for lowering refunds. Many of these are common sense but ask yourself “are you doing them?” If not, then start right away. Not feeling motivated enough? Well, ask yourself how much extra money you would make with 10%, 20% or even 50% fewer refunds. Hopefully thinking of this number will get you to take action and make it happen.

About the Author

Chris McNeeney is an affiliate and vendor. He has several websites, but right now he’s working on Affiliate X.

Take a look at these related posts:

1. ClickBank Refund Policy and Consumer Refunds
2. Update to ClickBank Refund Policy and Vendor Fees
3. Give the People What They Want

When I first signed up with ClickBank back in 1999 I had no idea I would eventually build a successful online business using its services. I’m sure the founders of ClickBank didn’t realize how large and successful its business platform would become either. Thanks to ClickBank I was able to quit my job over a decade ago and have since worked from home part-time while making more than a typical full-time income. Looking at my experiences over the past 12 years it’s amazing how much I’ve learned and how much has changed. It’s given me some interesting insights and definitely a unique perspective.

I’d like to share with you 12 insights I’ve gained over the past 12 years. Things I wish I had known in the beginning but took time and experience to learn. Leverage my experience and use these insights to guide you as you build your own online business over the next 12 years and beyond!

Perseverance – Overall this has been the most important factor in my online success. If you’re going to succeed online, especially in the long-term, you have to stick with it. You have to try out new things, test out different methods and never give up. I’ve seen too many people give up and quit too soon. When I started out I was determined to make it, nothing was going to stop me from making an income online, and eventually I did. Even to this day I have to continually overcome obstacles, but that’s how you have to view them, and that’s all they are. I like to think of it as climbing a mountain; if you want to get to the top you have to crawl over rocks, take detours, and sometimes head back down the mountain and take another path up. If you want long-term success there’s just no way around it, you must have perseverance.

Think Big – A lot of people online talk about niches and seeking out small, unexploited niches. However, I’ve seen many people go into niches that are too small to replace a full-time income. Although people can and have done well with small niches. In my experience I’ve always been more successful with larger niches. I’ve always had better success when my product, service, or website has appealed to a very large audience.

Always Keep Learning – After you achieve some success online you begin to feel like you know it all. It’s an easy trap to fall into. However, if you can humble yourself and take the attitude that you should always be seeking out new information from others (even if they’re younger or less experienced than you) you’ll continually find yourself learning new things you didn’t know.

Bi-Winning – Why be an affiliate or vendor when you can be both? Like most people, I started out on ClickBank as an affiliate. Eventually I became a vendor too. I learned very quickly that not only do you diversify and stabilize your income by being both an affiliate and vendor, but you can make more money too. Being both an affiliate and vendor allows you to cross promote. You can promote your own products through your affiliate channels and you can promote affiliate products on the back-end of your own products. It also gives you the ability to make money off your competitors! For instance,  whenever I get a refund on one of my products, I email that customer with a list of competitor products.  And yes, they are all affiliate links.

Opportunity for Income– Every page of content, every affiliate link and every ad is an opportunity for income. The more opportunities for income you have, the more money you’ll make. This doesn’t mean you should fill up your blog with as many affiliate links and ads as you can, it means you should create more blogs, more products, more services and more content, etc. Most of these methods are low maintenance once they’re set up, so you should strive to create as many opportunities for income as you can.

Fill in the Gaps – As you create more opportunities for income, you should also be filling in all the gaps for income in your current sales process. If you have a product you should be offering up-sells, setting up cross-sells with other vendors, and offering additional items for sale on your thank-you page. If you’re an affiliate you should be following up with customers that purchase through your site, using auto-responders to follow up with prospects, and up-selling wherever you have the opportunity. Filling in all the gaps was something I neglected for years but once I started doing it my income increased immediately.

Don’t Take it Personally – Early in my Internet marketing career I was very defensive. I would get into long email battles with people I didn’t even know! Looking back it was such a waste of time and my productivity suffered. What I’ve learned is that no matter how good of a job you do, no matter how much you try to help someone, there will always be negative people out there that will tear you down, criticize you, and try to sabotage your success. It’s not worth your time wasting it on these types of people. Whether someone leaves a nasty comment on your blog, sends you an email rant, or makes rude comments in a forum, just ignore them. Sometimes people are looking for a fight, do yourself a favor by not giving them what they want and don’t take it personally.

Let Others Do the Work– Your only limited resource in your online business is time. The only way to have more time is to do less of something else. There’s no other way. Delegating work through outsourcing or hiring employees will be the only way to eventually grow your business. Start outsourcing anything you can have others do, such as graphic design, blog installation, programming, etc. Outsourcing is cheap, effective, and leverages your time so you can do other things. It may be a struggle for you to delegate work you know you can do best, but it’s something you’ll need to overcome if you want to take your business to its highest potential.

Ditch Your Inner Introvert– Working at home on the computer all day can definitely make you an introvert. One huge mistake I made for years was not reaching out and meeting other Internet marketers. Once I started getting out of my office and going to conferences and events everything changed. I made connections with like-minded marketers, learned more than I had in years, and made fantastic friends as well. Internet marketing is a people business and people are your most valuable resource. Get out from behind the PC and get social, you never know what connections you will make and how it may improve your business and life as well.

Automate – When I first started marketing online I used to email all my customers their download information manually. Yes, each time I made a sale I rushed to send an email to them with their download link as fast as I could. Eventually I discovered automated ways of doing this as well as many other tasks that saved me countless hours. The great power of the Internet lies in being able to let technology do the work for you. Many things can be done automatically, such as backing up your websites, customer follow-up, posting content to you website, and so much more. Whenever you find yourself doing any kind of repetitive task look to see if it can be automated in some way. Chances are it can.

Test For Success – I never ran an official split-test for probably the first 7 or 8 years I was marketing online. Mostly because it wasn’t easy to setup like it is now, but also because I was just lazy. After running numerous split-tests over the last 5 years, I’ve realized I must have left loads of money on the table by not split-testing. Split-testing gives you instant results to improve your website and it will provide you with definitive answers as to which versions to keep and which to get rid of. Just about every successful marketer I know split-tests and it’s available to anyone for free using Google Website Optimizer.

It’s No Secret – When I first started out with ClickBank I was convinced I had to either have some original amazing idea or know some secret marketing technique or loophole to make a lot of money. Eventually I realized none of that was true. You don’t have to promote the perfect ClickBank product, you don’t have to know special affiliate secrets and you don’t need a huge marketing budget to be successful. One thing I’ve seen over and over again is that taking consistent action leads to results and over time leads to success. There’s really no secret. I think Lyle Lovett says it best… “It’s funny, but the biggest secret to success is that those at the top just seem to work the hardest. The reason it’s a secret is because nobody wants to believe it.”

About the Author

Miles Baker has been marketing online since 1997 and has been a ClickBank client for over 12 years. He currently resides in Fort Collins, CO where he runs ClickScoop.com, an up and coming community for ClickBank Vendors and Affiliates.

Take a look at these related posts:

1. Your ClickBank Freedom Formula
2. Making the Profitable Move From Affiliate to Vendor: Part 1
3. 8 Key Differences Between Super Affiliates and Struggling Affiliates

Hey everyone,

I’m writing this blog post for ClickBank Affiliates (and this applies to vendors too for that matter) who are concerned about the impact of Google Panda‘s update has on the way in which they should be optimizing their sites for the search engines going forward.

Since February 24, Google has run several Panda updates (the most recent was Panda 2.2 on June 16, 2011). Firstly I want you to be aware that Panda is an update, not an entirely new ranking algorithm so many of the things you do to try to achieve high search engine rankings still apply as they used to.

The initial Panda update did in fact affect approximately 12% of the websites in Google, however the effects were much larger than Google has stated because most of the sites that were affected were websites that rank in the top pages of Google.

In addition, Google have also publicly stated on Google Webmaster Central Blog that Panda is not the only significant update that they’ve been running and that there will be more than 500 tweaks to their algorithms throughout the year. Furthermore, Google states “Some publishers have fixated on our prior Panda algorithm change, but Panda was just one of roughly 500 search improvements we expect to roll out to search this year.”

What’s more, Google’s representative says, “In fact, since we launched Panda, we’ve rolled out over a dozen additional tweaks to our ranking algorithms, and some sites have incorrectly assumed that changes in their rankings were related to Panda. SEO is a complicated and evolving art and science, so rather than focusing on specific algorithmic tweaks, we encourage you to focus on delivering the best possible experience for users.”

Google’s representative went on to list the following as questions that one could use to assess the quality of an article or a page:

• Would you trust the information presented in this article?
• Is this article written by an expert or enthusiast who knows the topic well, or is it more shallow in nature?
• Does the site have duplicate, overlapping, or redundant articles on the same or similar topics with slightly different keyword variations?
• Would you be comfortable giving your credit card information to this site?
• Does this article have spelling, stylistic, or factual errors?
• Are the topics driven by genuine interests of readers of the site, or does the site generate content by attempting to guess what might rank well in search engines?
• Does the article provide original content or information, original reporting, original research, or original analysis?
• Does the page provide substantial value when compared to other pages in search results?
• How much quality control is done on content?
• Does the article describe both sides of a story?
• Is the site a recognized authority on its topic?
• Is the content mass-produced by or outsourced to a large number of creators, or spread across a large network of sites, so that individual pages or sites don’t get as much attention or care?
• Was the article edited well, or does it appear sloppy or hastily produced?
• For a health related query, would you trust information from this site?
• Would you recognize this site as an authoritative source when mentioned by name?
• Does this article provide a complete or comprehensive description of the topic?
• Does this article contain insightful analysis or interesting information that is beyond obvious?
• Is this the sort of page you’d want to bookmark, share with a friend, or recommend?
• Does this article have an excessive amount of ads that distract from or interfere with the main content?
• Would you expect to see this article in a printed magazine, encyclopedia or book?
• Are the articles short, unsubstantial, or otherwise lacking in helpful specifics?
• Are the pages produced with great care and attention to detail vs. less attention to detail?
• Would users complain when they see pages from this site?

As you can see based on the questions above, Panda is an attempt for Google to assess websites that have too many low quality pages. If your site carries a Panda penalty, that doesn’t mean your site is out of Google, however it does mean that your website’s pages carry a penalty that makes it harder for them to get to the top of Google’s search results.

Also remember, if you make changes to your pages based on the information above, it may take several weeks before you notice changes to your rankings as Google only runs the Panda filter periodically to calculate the values it needs (about every 5 to 7 weeks).

Going forward, the key takeaway from this is that when you build your websites you need to start with your potential visitors in mind. This is a key distinction from those who have been creating websites based on highly searched for keywords and on securing low quality writers to throw up content based on those keywords.

You now have to think about producing content that users actually want to read.

This was always a good practice, however it has become even more important for those wanting to thrive with their affiliate sites (and vendor sites) going forward.

About the Author

Mark Ling is the founder of Affilorama. Visit Affilorama to gain free and instant access to over 100 hours of easy-to-follow, step by step video lessons on affiliate marketing, plus online web based tools and a community of over 150,000 members willing to help with your affiliate marketing success. Click here to visit Affilorama.

Take a look at these related posts:

1. Avoiding the Google Slap
2. Affiliate Marketing: Creating A High Content Authority Site for Affiliate Sales
3. The Next Google?

The majority of people that start down the enticing road of Internet marketing give up soon after their first promotion. An extraordinary amount of effort for little profit sees many retire from the game almost immediately. Both affiliate marketing and online product marketing may first appear as easy ways to make money, but people soon realize that the web is not an easily tapped goldmine. Internet marketing requires commitment and hard work and can quickly become overwhelming.

The marketing processes involved span way beyond creating a web page or writing an eBook. As a vendor there are a broad range of marketing methods that can be followed, with few of them ever resulting in success. And as an affiliate, even the seemingly basic sifting through of products you might potentially choose to promote, presents a challenging task. From building a list of potential customers that trust your word, to launching a new product to market, being diligent enough to understand the multiple disciplines of online marketing is the downfall of many. However, for those with the staying power, Internet marketing is a great way to establish a lucrative online business.

For those of you just getting started with Internet marketing you will no doubt hear the following phrase many more times, and if you’ve been Internet marketing for some time you are about to hear it again: testing is critical! Internet marketers say this all the time because there are so many different marketing mediums available to be utilized in the marketing process, that it can be quite tempting to flitter back and forth trying out each one in part. Once a person doesn’t experience instant success with one, they tend to quickly switch to a new strategy, and then to another, and so on. The problem with doing this is that it means not fully realizing the potential of each marketing method. By constantly switching between strategies you aren’t giving one particular strategy a chance to flourish. Therefore it is vitally important that you test, test, and test some more with each process, strategy and theory, so you can rule out what doesn’t work and rule in what does.

By doing this you will be able to select the most valuable parts of each strategy and start to build a bulletproof strategy of your own. It is important to recognize early on is that there is no “one size fits all” in Internet marketing, and that the same strategies don’t work for every niche, or even necessarily in the same niche. What works for you might not work for someone else, and vice versa. So decipher what works for you through a continual process of trial and error. Develop a system of your own. It will take some time but will be well worth it in the end. And who knows, one day you might be able to sell your system online as a top-selling product!

Trying multiple marketing methods and only putting limited input into each will only bring frustration. Instead, focus all your energy on one or two marketing approaches. Master them and make sure you have exhausted their capabilities before moving on or adding a new approach to your armory. Don’t keep dipping your fingers in and out of a bucketful of ideas hoping that one will suddenly come to fruition.

Think long-term not short-term. Invest wisely in the short term in order to make money in the long term. And by this I mean investing in the help of some educational programs/books and the advice and help of mentor(s) to help you learn faster and get to your destination of success quicker. If you can master one or two approaches, you will be well on your way toward a successful business. If you learn only parts of a number of different strategies you will remain a “jack of all trades but master of none.”

Internet marketing can take its toll on you psychologically, especially when you have tried out a variety of marketing methods, invested financially and put in a lot of time and effort for little or no reward. But this psychological battle presents a critical stage in your development and success. This is the very point at which many who made it past the first promotion and into further learning stages give up. A knack for perseverance is so very important in Internet marketing and indeed in starting any business. Don’t give up at the third hurdle. Stick by your guns and persevere with strategies that feel comfortable and complement your strengths and ability.

Four Solid Bits of Advice to Help You Succeed in Internet Marketing

Advice #1: Find a Mentor
Whether in business, self-development or Internet marketing, growth can be rapidly moved forward by finding a mentor. Mentoring helps you develop at a faster rate, helping you learn faster, develop skills more adeptly and avoid making the same mistakes over and over again. A mentor, like a good teacher, will help you understand exactly what you need to learn, how to learn it and the best time for you to execute the knowledge.

I seek mentors in my life because I know it’s the fastest way to learn. Not only has mentoring helped me to get to where I am today in Internet marketing, but it also continues to be very important to me in other areas of my life. By having a mentor for each important aspect of my self-development, I learn faster and succeed faster. Since starting out on my own journey as an Internet marketer I myself have become a mentor to others. It has truly been a pleasure watching those I have helped grow from online newbie to successful online entrepreneur.

Advice #2: Don’t Work on too Many Projects at Once by Yourself
A huge mistake beginners make is thinking they need to do everything alone. Focus your energy on the most vital areas of your business; the areas that encourage growth and will help you reach your goals faster. If you work on too many projects at once you will find your progress is slow and hindered by many barriers. You can’t be an expert in every discipline, so outsource work where you can. Set aside a budget for delegating work to third parties that prevent you from paying attention to more important areas of your business. Taking on more and more work yourself will see you bogged down unnecessarily in tasks that will significantly slow your progress. Outsourcing will also allow you to have more valuable time away from your computer.

Advice #3: Utilize Free Resources
When a person first decides to get involved with Internet marketing, he or she will be exposed to numerous different online money making products. These products appear as very attractive prospects, and it isn’t uncommon for people to get excited and buy into multiple products in a short space of time. The truth is, almost every marketing method you will read about is potentially a profitable one, but mastering one takes considerable time. Don’t splash out on multiple expensive products. Instead, choose one or two referred to you by your mentor(s). Learn them and utilize them to their full potential before moving onto another area.

In addition to this, make use of as much free information as you can. There is a huge amount of great reference material online that can be found in books, eBooks, video and on blogs. It is often difficult to sift through conflicting information and ideas online, but again, ask your mentor and trusted associates for help in directing you toward informative blogs, forums and other reliable free resources.

Advice #4 Maintain Persistence
You never know when the breakthrough will come, it could be next week, it might even be tomorrow, or it could take six more months. If things are getting on top of you then take a step back from your business and re-think your strategy. Ask yourself, “Am I focusing my energy, time and investment on areas conducive to leading me to my goal?” “Are there things I am avoiding, ignoring or only doing half heartedly that could better position me for success?”

Your success in business is dependent on your mental attitude, your strategy and your devotion to learning and developing yourself on a daily basis. Commit to your goal of becoming a successful Internet marketer and be persistent in your endeavours. Take these words of advice into consideration and go for it. I hope that they help you to become successful in your online venture.

About the Author
Nikki Young has been active in Internet Marketing for 4 years. During this time she has built up a successful online business, which includes the selling of her cookbook series within ClickBank. www.paleocookbook.com.

Take a look at these related posts:

1. Outsourcing For Internet Marketers: Freeing Your Time & Increasing Your Profits
2. Ten Habits of Highly Successful Publishers
3. Making it Happen in 2012