Posted by Greg Lems, Director of Application Development

Remember the good old days, when you could put a personal check in an envelope and leave it in your mailbox with the little red flag up? Nowadays the media is full of reports about identity theft rings, some of which collect bank account information by harvesting checks from mailboxes. Although incidents of this nature have increased in recent years, the overall chances of it happening are actually still quite low. Nevertheless, I won’t leave an outgoing check in my mailbox, because it can’t hurt to be extra safe.

In a somewhat similar manner, it is important for ClickBank publishers and affiliates to protect their Hoplink information. Hoplinks are the key to the ClickBank Marketplace.  Affiliates create them to promote publisher products, and publishers rely on them to drive traffic their way.

ClickBank has put a tremendous amount of effort into the reliability and security of its Hoplink system. It is closely monitored and designed to provide every protection possible, so that affiliates get proper credit for their sales. At its heart, however, the Hoplink system relies on URLs to work and as a result information can be exposed about the affiliate for the sale. Luckily there is a way to avoid such exposure.

“Hoplink theft” is a term used to describe the act of changing Hoplinks so that they credit a different affiliate. A hardworking affiliate may place Hoplinks across many sites on the Internet, but a person with their own ClickBank account and bad intentions could, with some manual steps and scheming, create an identical Hoplink to the hardworking affiliate, but with their own nickname substituted in. This typically happens in one of two places: when a Hoplink is placed in an ad by an affiliate, or at payment time when a publisher attempts a quick hop to a different affiliate just before payment. It isn’t a common problem, and when we encounter it we swiftly discipline the dishonest parties. There are steps, however, that can be taken to prevent it from happening in the first place.

To avoid the first form of Hoplink theft, we recommend cloaking your Hoplinks. This involves the creation of redirects that will take users to the intended destination without showing them the exact URL they are being sent to. This can be done either with a bit of HTML that surrounds the Hoplink, or with some server-side scripts for redirects. More information is available on this topic here:

http://www.clickbank.com/affiliate_tools.html#Affiliate_Tools_2

Additionally, there are 3^rd party products available to cloak Hoplinks. Although ClickBank does not specifically endorse any of these products, we encourage anyone seeking cloaking functionality to investigate what’s out there and available, as there are a number of different ways to perform this simple redirect.

To avoid the second form of Hoplink theft, we recommend that you examine the order flow of the products you are promoting to ensure that additional Hoplinks have not been added to the ordering process. The most straightforward way to do this is to click your own Hoplink, view the publisher’s pitch page and then click through to the ClickBank order form. At the bottom of the order form you’ll see an indicator that starts with “affiliate=.”  If your Hoplink was constructed correctly, your affiliate nickname will appear there. It is a good practice to regularly check this flow to ensure you receive proper credit for sales.

Hoplink theft is not common. If you suspect it is happening, you can report it to abuse@clickbank.com and our security team will investigate. By cloaking your Hoplink URL and paying attention to the order flow of products you promote, you can ensure protection of your hard-earned ClickBank commission. Just like when mailing a check, the likelihood of something undesirable happening is low, but it doesn’t hurt to be safe.

Posted by: Beau Blackwell, Marketing Coordinator

As an online businessperson, one of the most important assets you have is your Web site. While many people spend a lot of time early on building their Web site and getting everything exactly how they want it, they often neglect an important next step to success, which is testing. By testing, I mean consistently trying out new text, images, offers, and site layout, to make sure that your site is achieving your goals as efficiently as possible.

In the past, performing testing and analyzing the results meant spending a lot of money on a Web stats package, or paying an outside consulting firm to analyze your data and make recommendations that weren’t guaranteed to pay off. Fortunately, these days there are free Web-based tools that make it easier than ever for small business owners to understand how their Web site is performing and make adjustments that have a positive impact on their business.

Google Analytics and Google Website Optimizer are two of the more useful free tools available. If you’re not using them, you’re missing out on vitally important business data. I won’t go into details here about how to install or use these tools, as Google has lots of good advice and FAQs to address those issues. Fortunately, these programs are designed with the average website owner in mind and don’t require a lot of technical knowledge to set up and use.

First off, if you’re not using Google Analytics or some other Web stats package, you should be. Google Analytics has revolutionized Web businesses by helping Web site owners understand where their traffic is coming from, and what visitors are doing once they’re on the site, for free.

Second, once you’ve got a good grasp on what is happening on your Web site and what your traffic is doing, you should consider trying Google’s Website Optimizer tool. It’s also free, and integrates easily with Google Analytics. The Website Optimizer allows you to quickly and easily change out text, images, and layout on your site and see what effect the changes have on your site’s ability to convert visitors into customers. Google automatically handles the tedious process of swapping out the HTML code and provides you with a series of reports that will show you the best combination of content for your site.

Rather than merely guessing at what your visitors want, it makes a lot of sense to actually put your Web site design to the test and let the data tell you whether it’s working as well as you’d like. No matter how successful your online business is already, chances are good that your site could convert even better with some simple tweaks. One thing to remember is that even if you make some improvements to your site through testing, keep at it! Every small change you make that improves your conversion rate also helps your bottom line and makes you more money in the end. Since the testing is totally free except for your time, it’s one of the smartest ways you can grow your business. Now get out there and start testing!

Posted by: Bob Dunlap, Director of Marketing

Ever wonder why some products are wildly successful while others struggle? Not an easy question to answer, but successful products do share a number of characteristics. First and foremost, they all meet a specific need or solve a current problem for the prospective consumer. Additionally, they all deliver real value, are well positioned and marketed, and are priced right.

With ClickBank products, there is one other critical consideration — will affiliates promote the product?

Virtually all best-selling ClickBank products benefit from a significant number of affiliates actively promoting them. These affiliates risk their own resources, both time and money, to drive qualified traffic to products that convert and return a profit. These affiliates have a huge variety of products to choose from, so make sure yours gets their attention. Remember, affiliates are looking for products that sell to a specific niche, offer good quality and value for the consumer, convert well, and, last but not least, pay enough commission to earn the return on investment they require.

When you are new to ClickBank, you may be thinking “I can’t afford to offer 50% or higher commission to affiliates.” The real question you should ask is, can you afford NOT to? Here are some statistics that deserve careful consideration. Listed below are the average commission percentages for ClickBank accounts with affiliate-referred sales in 2007:

Top 10 selling accounts- 74% commission
Top 100 selling accounts- 69%
Top 1000 selling accounts- 60%
Average for all accounts- 55%

Commission offered to affiliates is not a singular determinant for product success. With that said, I believe this data speaks for itself. So remember, if you’re a ClickBank product publisher just starting out, or if you’re looking for ways to improve existing sales, take a second look at the commission rate you offer affiliates. Generosity is often rewarded.