Archive for General

Product Evolution - A Reflection of our Clients’ Needs

Posted by: Michael Poston, Product Manager

I like thinking back to my start here at ClickBank, when we often heard comments about things we needed to address. Your requests, like better uptime, new features, and more responsiveness, all made perfect sense. As the Product Manager over the last two years, I’ve worked hard to address your concerns and have enjoyed assisting in the evolution of the product.

For instance, right from the start you expressed interest in enhanced system performance, better communication, and features like:

Looking at our short-term roadmap, we are excited about implementing other features and services you’ve requested like:

  • Recurring Billing with PayPal
  • Multicurrency
  • Multilingual French & German
  • Client To Client Communication
  • ACH Payment Alternative
  • Reporting Enhancements

In addition to our short-term plans, your input will shape our long-term roadmap. We are constantly evaluating a multitude of good ideas to identify what our next priority should be. It is our goal to deliver products and features that are in demand and provide significant return on investment for our clients and our customers. So, please comment below and let me know what features you think are important.

Things you can count on in the long-term from ClickBank include a continued commitment to product evolution, with your needs forging the path; expansion into new markets with a larger service offering; and an unwavering commitment to raising the bar while meeting your needs.

We are, and will continue to be, the market leader in affiliate-powered e-commerce!

Happy selling, friends!

Comments (2) »

Self-Publishing ClickBank-Style

Posted by: Dush Ramachandran, VP of Sales and Business Development

I recently attended and presented at gatherings of non-fiction writers, here in Colorado and in New York City and I have come away amazed at the incredible breadth of topics these authors cover. Ranging from travel and adventure to faith and religion, and everything in between, these talented writers illuminate little known corners of the world and shine the light of expertise on obscure or arcane skills. And these authors are perfect for ClickBank and dare I say, ClickBank is perfect for them.

Traditional publishers in the physical book publishing world are constrained by having to pick a few authors and topics that are most likely to become best-sellers, since book stores have limited shelf space. Even on-line stores like Amazon have limited warehouse shelf space, and stocking a particular title is at the expense of stocking another. This gives rise to the unfortunate “only best-sellers” mentality. That’s fine if you happen to be Stephen Covey or Barack Obama, who will have no trouble finding shelf space. It’s somewhat different if you’ve just written “The Definitive Guide to the Migratory Patterns of the Galapagos Turtles.”

ClickBank is a true ‘long tail’ company, where we have no constraints on physical space. To us, carrying a million titles costs little more than carrying one hundred. The reach of our affiliate network is truly global, and so even if the particular title sells a modest number of copies, we have no problems with carrying it. ClickBank therefore represents the ideal way for the author of a niche special interest book to get to market.

In the physical book publishing world, even if you have managed to get the book into print, and secured shelf-space at the retail bookstore, the challenge of how to attract buyers to the book still remains. The more than 110,000 active ClickBank affiliates who specialize in every conceivable area of interest, assume the task of driving targeted traffic to the particular book resulting in higher sales.

Non-fiction authors in the physical book publishing world resort to self-publishing to get their books into print, and knowledgeable estimates place the cost of self-publishing a book at about $6,000. When the author makes approximately $2.00 per copy sold, and the average sales figure of a self-published non-fiction book is in the hundreds of copies, it’s not hard to figure out that this is indeed a labor of love. Companies that support self-publishing usually require a minimum print run of 1,000 copies and all these costs are typically borne by the author.

With only a $49.95 fee to have the e-book listed on the ClickBank marketplace, the author who chooses to publish through ClickBank has negligible up-front costs, and no unsold copies of his book cluttering up the basement. Since the book stays in digital form, there are no printing costs. Subsequent editions of the book don’t need expensive print runs. Just update the original file once, and it is available for download infinitely after that.

Many publishers and self-publishing houses ask first-time authors to assign the intellectual property rights to their work to the publisher. This means that if the author later wishes to publish the work through some other medium such as an audio-book, they need to seek the permission of the publisher who now owns the rights. ClickBank makes no such requirement. All rights to the work of the author belong to the author – forever.

So ClickBank truly represents the brave new world of self-publishing. If you have written a non-fiction book or know someone who has, ClickBank could be the publishing vehicle you have been looking for.

Comments (7) »

Helping Newcomers

Posted by: Kristen M., Marketing Communications Manager

We know that ClickBank can be confusing to newcomers and we’re working to address gaps that exist in our support materials. One step we’ve taken in that direction is the creation of a welcome email.

Starting later this month, when clients sign up for a new ClickBank account they will immediately receive a welcome email with information to help them get started. The email highlights the basic concept of how ClickBank works and provides information about how to get paid and sign up for the ClickBank Newsletter, as well as where to go for customer service assistance. In addition, the email links to two helpful new documents we’ve put together: Top 5 Beginner Affiliate Questions (PDF) and Top 5 Beginner Publisher Questions (PDF). (*Links added 4/17)

Moving forward, we’d like to continue to develop materials to help publishers and affiliates become more successful. If you have ideas on specific materials we can provide, please leave a comment below and let us know.

Comments (21) »

Thoughts on Going Global

Posted by: Bob King, CEO

A few weeks ago, I was reading what I’m sure was one of several exit interviews given by Meg Whitman. Whitman recently left her job as CEO of eBay after 10 years. By the way, I think she did a fantastic job in leading eBay and creating value for a lot of people. The founders of eBay made a brilliant decision in bringing her on board at that stage in their growth.

The interviewer asked Meg what the best decision was that she made while eBay CEO. She replied that she could narrow it down to two — one was buying PayPal (can’t argue with that) and the other was to expand internationally.

The interviewer then asked the obvious: what her worst decision was? She answered that it was not entering the Japanese market.

It’s kind of telling, isn’t it, that both her best and worst decisions, in her mind, related to global expansion and international markets? Her words also confirmed for me a strategy we’ve been working on for some time here at ClickBank. We recently released Spanish language capabilities and a currency converter, and plan to release a couple of other languages and full multi-currency capability over the course of this year.

ClickBank has made it this far offering only English language and US Dollar capabilities, but if you really want to unleash the power of the Internet, you can’t stay isolated. It is easy to stand pat. But you have to get out of your comfort zone. It’s not just the translation of products and customer facing pages and currency conversions. It’s also multilingual customer service, and recruiting new publishers and affiliates in those new markets. This may prove to be difficult, but I believe it is going to pay off for all of us in the ClickBank community. For both product publishers and affiliates, this can open up new markets.

Wish us luck as we get out of our comfort zone.

Comments (36) »

This is Actually Fun

Posted by: Monty Sooter, CTO

As a kid my Dad was always shocked when he would go into the garage and see the latest motor I had taken apart. He was even more shocked when I got it back together and it worked. He is a great father, but a terrible mechanic. So I got to do all the things around the house from a very young age. Sure, I ruined some stuff, but I was always learning.

To this day my friends and family think I am strange because I actually like being involved in developing and running systems. But think about it — you get to analyze how each thing operates, divide it into the smallest parts, and then put all the parts back together. What could be more fun than that?

At ClickBank we must consistently add new features to help our clients in their businesses and to stay competitive in what will be a multi-billion dollar market. Some of these features, for example recurring billing, require changes in almost all parts of our application. Like all technology-centric companies, the challenge for us is to add these new parts to the system, while minimizing disruptions to our businesses.

Our recent launch of Platform Globalization was based on feedback from our clients. We heard from our clients that global capability should be one of our top priorities and so far have received encouraging comments on its implementation. Many are pushing for a complete multi-lingual, multi-currency offering, specifically accepting foreign currencies, but it’s critical that we release this in steps to lessen any potential glitches. You can’t entirely take apart a working engine while it’s running after all. The capability for French and German language products, as well as the acceptance of currencies besides USD is all coming soon. We will be the global platform for digital goods.

I can’t imagine anything more fun than continuing to provide the capabilities clients have said are necessary to allow their businesses to grow. I know if the clients grow, we grow. Our next planned enhancements include an approach to facilitate client to client communications, a new publisher referral program, and an extension of electronic payments to our clients. So, keep giving us feedback. We do listen and the ClickBank Blog will help us to continue to have improved communications. Remember, your feedback will be a key factor in determining what we develop next.

I have seen many business transformations in my career and I am looking forward to the next couple of years at ClickBank. People always ask me when I start a new endeavor how I think it will turn out and I always say, “Ask me in a couple of years and I will let you know.” Pretty good and fun so far.

Comments (12) »

Welcome to the ClickBank Blog!

Posted by: Kristen M., Marketing Communications Manager

As part of our ongoing efforts to expand our communication with our clients, I am proud to announce the launch of the ClickBank Blog.

It is our hope that the ClickBank Blog will provide clients with meaningful information both about ClickBank specifically and about the larger marketplace. To that end, we will be featuring posts from numerous contributors within ClickBank about various topics.

To ensure the success of our blog, it is best to outline a few important points:

  • It is our intention to blog at least twice a week.
  • We want your feedback, but we also want this to be for everyone, so comments will be reviewed prior to posting. If you’re off the topic or being obscene, your comment probably won’t make the cut. We welcome disagreement, but we insist that comments be respectful to everyone participating.
  • Requests for customer service assistance will not be addressed on this blog. Please visit: http://www.clickbank.com/customer_service.html
  • We do not allow URLs in comments in order to avoid having the blog serve as a means of advertising for any one participant. So please don’t include them. If you do, your comment either won’t be posted or the URL will be edited out. (*Added 04-03-08)

We look forward to an open exchange of viewpoints and welcome your feedback. Be sure to check back early next week for a blog from ClickBank’s own CTO, Monty Sooter. In the meantime, leave a comment and let us know what you’d like to see covered in future blog postings.

Comments (112) »