Archive for General

The Secret of Our Success

Posted by: Dush Ramachandran, VP of Sales and Business Development

At parties and social gatherings people often ask me what I do, and I tell them I work for ClickBank. This answer is usually greeted with a puzzled look and a quizzical “Who?” But when I tell the ClickBank story, the puzzlement is often replaced by wonderment and admiration, and the inevitable follow-up question is “What’s the secret of ClickBank’s success?”

Even though the person asking the question is always different and is perhaps expecting a different answer every time, I answer the question in exactly the same way every time: “Our affiliate network.” If it weren’t for our incredible army of motivated and innovative affiliates, all of the hard work we’ve put into ClickBank over the years would not amount to very much.

It is our simple, low-risk approach to becoming a ClickBank affiliate that causes an average of 2,000 people to sign up for a ClickBank account every day. And a fair number of those people go on to become successful and earn a decent income from ClickBank. Some of our affiliates have even completely replaced their traditional income with their ClickBank earnings. With over 110,000 active affiliates generating revenues, ClickBank’s affiliate network is truly at the root of our success.

We think affiliates are so important to our success that we’re going to be at the Affiliate Summit in Boston on Aug 10 to 12, and our CEO Bob King is going to be on a panel discussion about trends in affiliate marketing. If you’re planning to attend the Affiliate Summit this year, come see us at Table 23 at the Meet Market on Sunday Aug 10, between 12:00 noon and 6:00. We’d love to meet you, and say thanks for being the secret of our success!

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Getting to Know ClickBank

Posted by: Jen Johannsen, VP of Operations

I also had the privilege of meeting a group of ClickBank clients “live and in person” in London earlier this month. Several people at the meetings mentioned that it would be interesting to learn more about who we are as a company and as individuals, so I thought I’d take this opportunity to share a few of those things with everyone.

It is true… in the beginning (back in 1998), ClickBank was operated by a handful of innovators working out of a garage-like office. Over the last ten years, though, we have grown to a staff of over 75 people operating out of two locations. One location is based in Boise, Idaho, and the other is based in Broomfield, Colorado (near Denver). Both offices have dedicated and experienced teams working to  deliver consistent, client-focused business operations, and friendly, responsive customer service.

We are also committed to helping in our communities, and feel fortunate to employ a group of people that enjoy making our volunteer opportunities successful. In the last year, we have participated in many charity events, including events for the Children’s Hospital and the Cancer Center of the Rockies, The Leukemia and Lymphoma Society, The Muscular Dystrophy Association, the Epilepsy Foundation, Habitat for Humanity, the Salvation Army, the Red Cross, and our local food banks.

While we all enjoy working hard every day, and donating time outside of work to give back to our communities and local charities, we also have a great time getting together outside of work. ClickBank employees have been active this year playing for the company softball team and soccer team, as well as enjoying an occasional trip to the bowling alley.

While we’ve gotten to know thousands of terrific customers over the years, we look forward to meeting and helping out many more of you in the future!

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We Take Our Responsibility Seriously

Posted by Bob King, CEO

I was thinking the other day, after I wrote the post on the New York Sales Tax, about our responsibility at ClickBank. There are literally tens of thousands of people who make a living or a part-time living selling and promoting products on ClickBank. It’s not just those of us who work at ClickBank as employees, it’s all of our publishers and affiliates depending on the health and wellbeing of ClickBank to pay the mortgage or the car payment or send the kids to college or put food on the table. And now more than ever, with turmoil in the world economy, expensive gasoline, and rising food prices, we have to be at the top of our game.

So when changes come along like the New York Sales Tax, we have to be ready to react and make sure we have the system in place to handle the situation. We also have to be mindful of all the issues related to regulations and compliance. I know sometimes it looks like we may be picking on a certain type of product or a certain way of promoting products, but we sometimes have to think about the greater good. ClickBank has to be in business for all the people and can’t be put at risk for the sake of a few who want to push the line.

As recently as a few years ago, ClickBank “flew under the radar” and may have seemed not very interested in our clients’ opinions. That wasn’t really true then and it is certainly not true now. It is part of our responsibility to listen to your needs, so we started Advisory Boards and initiated a Client Survey last year. It’s that time again and we will be having Advisory Boards and doing a Client Survey again this summer.

It is also our responsibility, after getting your input, to respond with new features and capabilities to improve your, and our, businesses. And, oh yes, when we do come out with something new, it has to work. That’s why it sometimes takes awhile.

I just want you to know we take our responsibility seriously and we appreciate all of you hardworking people in the ClickBank Community.

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Takin’ Care of Business

Posted by: Monty Sooter, CTO

It is interesting when a neighbor asks me what I do for a living. I usually say I do computer stuff, and then there is no telling where the conversation is going. A common response that I like to receive is, “Oh, that’s nice,” and then we end up talking about the latest weather or how the kids are doing. The conversation I love to have is, “It’s incredible how the Internet has transformed business/life in the past decade,” and then I get to tell them about ClickBank. The conversations I try to avoid are, “I’m having a problem with this free software package on Windows 95.” I usually try to be patient, but I know there is a slim chance they will get help from me or anyone else. It would be less painful to just give them a thousand bucks for a new PC.

At work I have similar conversations. Some of my fellow co-workers do occasionally ask me what I do for a living; I hope they’re kidding. We do have great conversations about how ClickBank is transforming business. All of us have had many “traditional” business experiences, but ClickBank is the one that we view as the most transforming business experience in our careers. It is still amazing how this affiliate-driven digital goods business model provides so many benefits to folks across the globe, and it is only going to get bigger and better.

At ClickBank, we know that to “take care of business” we have to be able to adapt quickly to any problem that comes our way. Our thousands of affiliates and publishers rely on our IT systems to keep their businesses running at all times. Unlike most companies, our IT infrastructure doesn’t only affect our ability to do business; it affects the livelihood of our clients as well. It would be nice if we were only presented with easy problems, such as a failure of one piece of equipment, the failure of one network connection, or the failure of one database. Instead, we have to be ready to take care of the difficult problems, like a partial failure of one disk that corrupts one sector of a replicated database in the secondary data center.

We prepare to take care of these difficult problems when (not if) they happen by buying fully supported network gear and servers, purchasing support for all of the software products we use in production, and having redundant systems in two data centers. In each of the data centers, we have redundancy in the most critical hardware (database servers) to ensure that any failures do not impact business. Most of our software is open source and we make sure we have support contracts in place. We also take the time to perform regular hardware and software maintenance to make the most of our support contracts.

It is less painful and smarter to have put in the extra time and spent the extra bucks to have all the right hardware and software in place to make sure we are “taking care of business” for our many clients. It also means that I don’t have to ask my neighbors for help.

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The Next Google?

Posted by: Bob Dunlap, Director of Marketing

If you are an internet marketer, I’m sure you are watching the merger (takeover?) talks between Microsoft and Yahoo with the same level of interest that we are.

We don’t have a dog in that fight, but it still has far-reaching implications for our industry. A lot of successful affiliates are successful because they’ve figured Google out - among other things. Google is a verb for a reason. They are the 800lb gorilla. But what if the merger goes through?

If there is a merger, Google won’t be displaced overnight. Recent market research shows that Microsoft and Yahoo would still have a long way to go in trying to dethrone Google. Maybe the combined search engines wouldn’t have an impact on the search marketing industry at all, in the short term. Combining the number two and three search sites together, though, might change some of the rules of the game, bring a new twist to the paid search marketplace, and make Google sweat a little. Who knows how that would impact searches - or pricing for keywords?

Even if this merger doesn’t end up happening or takes a different form than the original takeover plan, it’s an important reminder that the online world is never stable. Just when we think we have it mastered, a new player comes along that changes the rules, like Google did for search, YouTube did for online video and MySpace did for what we now call social media.

The rules that have applied to our brick and mortar friends for years apply to the online marketplace as well - the people that stay in business the longest are the ones that quickly adapt to changes in the marketplace. That’s why we’re always innovating at ClickBank, and we’ve seen that the most successful affiliates are always ready to innovate, too.

Would a Microsoft-Yahoo merger change the way you operate as an affiliate? If so, tell us how by leaving a comment.

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Product Evolution - A Reflection of our Clients’ Needs

Posted by: Michael Poston, Product Manager

I like thinking back to my start here at ClickBank, when we often heard comments about things we needed to address. Your requests, like better uptime, new features, and more responsiveness, all made perfect sense. As the Product Manager over the last two years, I’ve worked hard to address your concerns and have enjoyed assisting in the evolution of the product.

For instance, right from the start you expressed interest in enhanced system performance, better communication, and features like:

Looking at our short-term roadmap, we are excited about implementing other features and services you’ve requested like:

  • Recurring Billing with PayPal
  • Multicurrency
  • Multilingual French & German
  • Client To Client Communication
  • ACH Payment Alternative
  • Reporting Enhancements

In addition to our short-term plans, your input will shape our long-term roadmap. We are constantly evaluating a multitude of good ideas to identify what our next priority should be. It is our goal to deliver products and features that are in demand and provide significant return on investment for our clients and our customers. So, please comment below and let me know what features you think are important.

Things you can count on in the long-term from ClickBank include a continued commitment to product evolution, with your needs forging the path; expansion into new markets with a larger service offering; and an unwavering commitment to raising the bar while meeting your needs.

We are, and will continue to be, the market leader in affiliate-powered e-commerce!

Happy selling, friends!

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Self-Publishing ClickBank-Style

Posted by: Dush Ramachandran, VP of Sales and Business Development

I recently attended and presented at gatherings of non-fiction writers, here in Colorado and in New York City and I have come away amazed at the incredible breadth of topics these authors cover. Ranging from travel and adventure to faith and religion, and everything in between, these talented writers illuminate little known corners of the world and shine the light of expertise on obscure or arcane skills. And these authors are perfect for ClickBank and dare I say, ClickBank is perfect for them.

Traditional publishers in the physical book publishing world are constrained by having to pick a few authors and topics that are most likely to become best-sellers, since book stores have limited shelf space. Even on-line stores like Amazon have limited warehouse shelf space, and stocking a particular title is at the expense of stocking another. This gives rise to the unfortunate “only best-sellers” mentality. That’s fine if you happen to be Stephen Covey or Barack Obama, who will have no trouble finding shelf space. It’s somewhat different if you’ve just written “The Definitive Guide to the Migratory Patterns of the Galapagos Turtles.”

ClickBank is a true ‘long tail’ company, where we have no constraints on physical space. To us, carrying a million titles costs little more than carrying one hundred. The reach of our affiliate network is truly global, and so even if the particular title sells a modest number of copies, we have no problems with carrying it. ClickBank therefore represents the ideal way for the author of a niche special interest book to get to market.

In the physical book publishing world, even if you have managed to get the book into print, and secured shelf-space at the retail bookstore, the challenge of how to attract buyers to the book still remains. The more than 110,000 active ClickBank affiliates who specialize in every conceivable area of interest, assume the task of driving targeted traffic to the particular book resulting in higher sales.

Non-fiction authors in the physical book publishing world resort to self-publishing to get their books into print, and knowledgeable estimates place the cost of self-publishing a book at about $6,000. When the author makes approximately $2.00 per copy sold, and the average sales figure of a self-published non-fiction book is in the hundreds of copies, it’s not hard to figure out that this is indeed a labor of love. Companies that support self-publishing usually require a minimum print run of 1,000 copies and all these costs are typically borne by the author.

With only a $49.95 fee to have the e-book listed on the ClickBank marketplace, the author who chooses to publish through ClickBank has negligible up-front costs, and no unsold copies of his book cluttering up the basement. Since the book stays in digital form, there are no printing costs. Subsequent editions of the book don’t need expensive print runs. Just update the original file once, and it is available for download infinitely after that.

Many publishers and self-publishing houses ask first-time authors to assign the intellectual property rights to their work to the publisher. This means that if the author later wishes to publish the work through some other medium such as an audio-book, they need to seek the permission of the publisher who now owns the rights. ClickBank makes no such requirement. All rights to the work of the author belong to the author – forever.

So ClickBank truly represents the brave new world of self-publishing. If you have written a non-fiction book or know someone who has, ClickBank could be the publishing vehicle you have been looking for.

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Helping Newcomers

Posted by: Kristen M., Marketing Communications Manager

We know that ClickBank can be confusing to newcomers and we’re working to address gaps that exist in our support materials. One step we’ve taken in that direction is the creation of a welcome email.

Starting later this month, when clients sign up for a new ClickBank account they will immediately receive a welcome email with information to help them get started. The email highlights the basic concept of how ClickBank works and provides information about how to get paid and sign up for the ClickBank Newsletter, as well as where to go for customer service assistance. In addition, the email links to two helpful new documents we’ve put together: Top 5 Beginner Affiliate Questions (PDF) and Top 5 Beginner Publisher Questions (PDF). (*Links added 4/17)

Moving forward, we’d like to continue to develop materials to help publishers and affiliates become more successful. If you have ideas on specific materials we can provide, please leave a comment below and let us know.

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Thoughts on Going Global

Posted by: Bob King, CEO

A few weeks ago, I was reading what I’m sure was one of several exit interviews given by Meg Whitman. Whitman recently left her job as CEO of eBay after 10 years. By the way, I think she did a fantastic job in leading eBay and creating value for a lot of people. The founders of eBay made a brilliant decision in bringing her on board at that stage in their growth.

The interviewer asked Meg what the best decision was that she made while eBay CEO. She replied that she could narrow it down to two — one was buying PayPal (can’t argue with that) and the other was to expand internationally.

The interviewer then asked the obvious: what her worst decision was? She answered that it was not entering the Japanese market.

It’s kind of telling, isn’t it, that both her best and worst decisions, in her mind, related to global expansion and international markets? Her words also confirmed for me a strategy we’ve been working on for some time here at ClickBank. We recently released Spanish language capabilities and a currency converter, and plan to release a couple of other languages and full multi-currency capability over the course of this year.

ClickBank has made it this far offering only English language and US Dollar capabilities, but if you really want to unleash the power of the Internet, you can’t stay isolated. It is easy to stand pat. But you have to get out of your comfort zone. It’s not just the translation of products and customer facing pages and currency conversions. It’s also multilingual customer service, and recruiting new publishers and affiliates in those new markets. This may prove to be difficult, but I believe it is going to pay off for all of us in the ClickBank community. For both product publishers and affiliates, this can open up new markets.

Wish us luck as we get out of our comfort zone.

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This is Actually Fun

Posted by: Monty Sooter, CTO

As a kid my Dad was always shocked when he would go into the garage and see the latest motor I had taken apart. He was even more shocked when I got it back together and it worked. He is a great father, but a terrible mechanic. So I got to do all the things around the house from a very young age. Sure, I ruined some stuff, but I was always learning.

To this day my friends and family think I am strange because I actually like being involved in developing and running systems. But think about it — you get to analyze how each thing operates, divide it into the smallest parts, and then put all the parts back together. What could be more fun than that?

At ClickBank we must consistently add new features to help our clients in their businesses and to stay competitive in what will be a multi-billion dollar market. Some of these features, for example recurring billing, require changes in almost all parts of our application. Like all technology-centric companies, the challenge for us is to add these new parts to the system, while minimizing disruptions to our businesses.

Our recent launch of Platform Globalization was based on feedback from our clients. We heard from our clients that global capability should be one of our top priorities and so far have received encouraging comments on its implementation. Many are pushing for a complete multi-lingual, multi-currency offering, specifically accepting foreign currencies, but it’s critical that we release this in steps to lessen any potential glitches. You can’t entirely take apart a working engine while it’s running after all. The capability for French and German language products, as well as the acceptance of currencies besides USD is all coming soon. We will be the global platform for digital goods.

I can’t imagine anything more fun than continuing to provide the capabilities clients have said are necessary to allow their businesses to grow. I know if the clients grow, we grow. Our next planned enhancements include an approach to facilitate client to client communications, a new publisher referral program, and an extension of electronic payments to our clients. So, keep giving us feedback. We do listen and the ClickBank Blog will help us to continue to have improved communications. Remember, your feedback will be a key factor in determining what we develop next.

I have seen many business transformations in my career and I am looking forward to the next couple of years at ClickBank. People always ask me when I start a new endeavor how I think it will turn out and I always say, “Ask me in a couple of years and I will let you know.” Pretty good and fun so far.

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