Posted by: Michel Fortin, Guest Blogger

For Part 1 of this series, click here. For Part 2, click here.

6. Messages

I spoke about meta-messages in an earlier point. Words are not messages. They are symbols used to convey them. As such, words mean different things to different people. The words you choose can literally change the meaning behind the message (this is what’s often called the “meta-message”).

For example, words can emphasize, support, or even contradict the message. People may read your copy and understand the basic message. But with certain words, they can make assumptions — assumptions that might be counterproductive to the sale. So the words you choose are important, as they may impact the reader in different ways. Here are at least three techniques I use:

A) Repetitious Words

As the old adage goes, “Repetition is the parent of learning.” Like the earlier point on emphasis, repetition aids comprehension, especially of complex or important ideas. However, the key here is not to repeat the same words over and over, but to use different examples to illustrate your point.

To that end, paraphrase, or substitute certain words with synonyms, and add new pieces of information each time the idea is repeated. For instance, in order to drive the message “privacy policies promote purchases” home, that message can be repeated with the following:

• “Privacy statements increase sales,”
• “Confidentiality is a key to online success,”
• And “respecting visitors’ privacy is profitable.”

B) Emotional Words

Again, words are not messages in themselves. They have different meanings to each of us and can be interpreted differently. While many words can be used to communicate a single message, the words you choose can dramatically alter its emotional impact. In copywriting, it is not so much the message that’s important, but the meaning behind it. For instance, look at these differences:

• “Cost” versus “investment;”
• “Beautiful teeth” versus “beautiful smiles;”
• “Skinny” versus “slim” or “slender;”
• “Products” or “services” versus “solutions;”
• “Cost-effective” versus “return on investment;”
• And “house” versus “home.”

C) Positive Words

Avoid using negative words. Say what it is, not what it isn’t. Dr. Maxwell Maltz, author of the bestseller “Psycho-Cybernetics,” states that the brain is a goal-seeking organ — it needs a goal in order to function. For example, if I told you not to think of a white carnation, you will have hard time since your brain needs a goal — it will naturally picture what it is supposed to avoid because the mind can not function when blank.

But on the other hand, if I told you to think of a pink carnation, you will then think of a pink carnation and not a white one — I gave your mind a goal. Similarly, stating what something isn’t can be counterproductive since you are directing the mind, albeit in the opposite way. If you were told that dental work is painless, for instance, your mind would still focus on the word “pain” in the word “pain-less.” Here are some other examples:

• Instead of saying “inexpensive,” say “economical;”
• Instead of saying “this procedure is “painless” or “pain-free,” say “there’s no discomfort with this procedure” or “it’s relatively comfortable;”
• And instead of saying “this software is error-free,” “bug-free,” or “foolproof,” say “this software is stable.”

7. Urgency

Add urgency or scarcity to your copy. Use a technique called “takeaway selling.” As Jim Rohn once said, “Without a sense of urgency, desire loses its value.” Procrastination is the biggest killer of sales — particularly online, where the chances of a prospect staying or returning to a Web site (in order to think about buying) are scarce in today’s click-happy world.

Takeaway selling is in fact based on the concept of supply and demand. As the saying goes, “You don’t know how much you want something until it’s about to be taken away.” Look at it this way: if you give a chance for your prospects to procrastinate, they will.

So add a deadline or some kind of constraint, such as a time-sensitive or quantity-bound offer. Such limitations implore at some unconscious level, “You’d better read this and take action now!” Put an actual end-date or a specific, limited quantity to your offer. But always make sure to back up your limitation with a logical, genuine, and easily justifiable reason in order to avoid appearing misleading or disingenuous.

Don’t just stick with limiting orders or time, either. Think about the offer. Perhaps your offer contains certain bonuses or a pricetag that, in its current combination, must be limited — especially if the bonuses come from third parties over which you have no control. The product (especially if it’s a digital one, which is often perceived as limitless) may not be limited. But the offer, in its current state, certainly can be.

Also, urgency can be applied to current events, situations, or circumstances. For instance, not taking action soon may cause the reader to aggravate their current problem that your product solves. The longer they wait to buy, the more they lose out.

The Bottom Line

Look at your copy and read it carefully with a discerning eye. Does it violate any of the above laws — in other words, is it easy to scan, does it grab people’s attention, and above all, does it excite them about your products or services? And more importantly, do people truly understand the meaning behind the message in the way you anticipated? Or do they interpret the message differently?

If you can, have someone else read it and tell you what they understood — you might be surprised!

Craft a message that jumps out at people and compels them to respond — or, at the very least, to read further — using the seven elements above. Finally, remember that you should tweak and test your copy regularly, and the above pointers are great places to start. Because you never know: one little change can potentially send your conversation ratio through the roof.

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Michel Fortin is a marketer, copywriter, and author of many books and courses. For more information about Michel, including how to get your hands on several free ebooks, visit his blog and sign up free to get tested conversion strategies and response-boosting tips by email, along with blog updates, news, and more! Go now to http://www.michelfortin.com.

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