Comments on: Change We Can Believe In

By: Beau Blackwell, ClickBank

Beau Blackwell, ClickBank — Wed, 03 Jun 2009 14:25:21 +0000

Hi Glen,

On June 10, we’re introducing a new Customer Support Ticket System that I believe will address many of your concerns. ClickBank vendors will be able to see customer support or refund requests as they come in, and attempt to assist the customer so they can save the sale. It could result in lower refund rates when vendors handle customer requests properly.

For more details, go here:
http://www.clickbank.com/ticket_system_info.html

By: Glen

Glen — Tue, 02 Jun 2009 23:40:38 +0000

There is one ‘achievement’ I wish you guys at CB would review as a matter of priority. And that is your blanket refund policy.

I have quality software and other digital products and I would like to put with CB , but because of your ‘refund anyone and everyone who asks for it without question policy’, I won’t be doing that, preferring to go with PayDotcom simply because of their policy to refunds .

There are too many ‘deadbeats’ and rip-off-artist, who buy a product and then ask for an automatic refund.

And CB is giving no protection to vendors at all in this regard.

IMO, the sooner you change your refund policy, the sooner you’ll start getting more quality vendors.

–Glen

By: Codrut Turcanu

Codrut Turcanu — Sat, 08 Nov 2008 20:30:04 +0000

I almost wanted to quite CB because they did not have re-billing and paypal… but I knew they were working on it. And I was impress (and still am) with their support and fastness

Congratulations! And I’m really looking forward to see what 2009 will bring us…

By: Emil

Emil — Fri, 07 Nov 2008 10:21:59 +0000

Monty,
Indeed you had so many achievements this year!
Implementing so many features in such a smooth way.

You set a new standard…I wonder what will happen in the next 21 months

Cheers,
Emil Paz
PPC Bully