Change We Can Believe In
November 6th, 2008 | 
Author: Posted by: Monty Sooter, CTO
Wow, the U.S. presidential election is over at last. The U.S. has a new president-elect and I can finally get back to focusing 100% on work, our customers can get back to surfing the Web for solutions to their problems, and we can all sell more digital products.
It has been 21 months since President-elect Obama kicked off his campaign and change has been constant for all of us during this time. I read an article the other day that talked about how a baby born when Obama launched his campaign is now walking and talking. That is change those families can believe in.
I went back and reviewed what has happened at ClickBank over the last 21 months, and the following are some of the changes we have implemented:
- Recurring billing
- Supplemental Hops
- Hop analytics
- Publisher-requested refunds
- Lower initial payments and additional frequencies for recurring billing
- System status page
- Installment payments
- ClickBank Newsletter
- ClickBank Blog
- Instant notification service
- PayPal recurring billing
- ACH payments
- My Site and My Account page redesign
- Weekly ACH payments
- Customer service help URL
- Multi-currency capability
- Multilingual capability – Spanish, German and French
That is not quite as impressive as winning a presidential election, but unlike the U.S. economy, at least the ClickBank economy has continued to grow steadily.
It is a great time to be part of an Internet business. As we saw in the election, the Internet can fundamentally change how things work, whether that is a political process or figuring out how to sell your ideas.
Let’s keep working together to make sure we understand your needs so we can continue to deliver “Change We Can Believe In.”
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Monty,
Indeed you had so many achievements this year!
Implementing so many features in such a smooth way.
You set a new standard…I wonder what will happen in the next 21 months
Cheers,
Emil Paz
PPC Bully
I almost wanted to quite CB because they did not have re-billing and paypal… but I knew they were working on it. And I was impress (and still am) with their support and fastness
Congratulations! And I’m really looking forward to see what 2009 will bring us…
There is one ‘achievement’ I wish you guys at CB would review as a matter of priority. And that is your blanket refund policy.
I have quality software and other digital products and I would like to put with CB , but because of your ‘refund anyone and everyone who asks for it without question policy’, I won’t be doing that, preferring to go with PayDotcom simply because of their policy to refunds .
There are too many ‘deadbeats’ and rip-off-artist, who buy a product and then ask for an automatic refund.
And CB is giving no protection to vendors at all in this regard.
IMO, the sooner you change your refund policy, the sooner you’ll start getting more quality vendors.
–Glen
Hi Glen,
On June 10, we’re introducing a new Customer Support Ticket System that I believe will address many of your concerns. ClickBank vendors will be able to see customer support or refund requests as they come in, and attempt to assist the customer so they can save the sale. It could result in lower refund rates when vendors handle customer requests properly.
For more details, go here:
http://www.clickbank.com/ticket_system_info.html