Live and In Person
Posted by: Bob Dunlap, Director of Marketing
Working online is great. You can work from anywhere at anytime - at home, your favorite café, even the beach. All you really need is a computer, Internet access, and maybe a cell phone. This ability to connect in near real-time around the globe from anywhere you choose is a major attraction of an Internet-based business.
On the other hand, there is still no substitute for meeting face to face. Whether meeting a colleague, client, or business partner, technology still can’t replicate a handshake or take the place of a live discussion. I was reminded of this recently when I had the privilege of meeting a group of ClickBank clients “live and in person.”
On Friday, June 6th, ClickBank management met with a small group of clients in London for our second European Advisory Board. We invited a diverse group of product publishers and affiliates to spend the day with us and provide their thoughts and opinions on a wide variety of subjects important to the entire ClickBank community. During the meeting we had in-depth discussions on our product roadmap - what new and improved capabilities we plan to build in the coming months and years, how to better serve our current clients, and how to attract and recruit more product publishers and affiliates to the ClickBank community. The discussions were open and honest, and provided our management team with excellent insights into what is really important to our client base. I want to take this opportunity to thank everyone who attended this year’s meeting. We genuinely appreciate your active participation and the generous use of your time.
This Advisory Board meeting is one important channel for feedback, but by no means the only one. In fact, another major vehicle for client input is just around the corner. In the coming weeks we are initiating our second annual client survey. The survey is sent to a random sample of ClickBank clients, so if you receive an invitation to participate, please do. The survey is a great opportunity for you to tell us what you think.
And if you get the chance to meet with your business partners or customers live, I highly recommend it. It certainly takes more time and effort, but it’s almost always time well spent.
Brandon Trappen said,
June 17, 2008 @ 11:40 pm
CEO, Vitaladd
I just got back from the flight, interesting it was as i sat in the back observing what today’s publishers and marketers talk about amongst themselves.
Chris Desouza said,
June 18, 2008 @ 8:20 am
Clickbank has always ignored their members interests with their lousy affiliate link referral credit loophole.
As long as Clickbank gets to keep its commissions, they NEVER really cared. Had they, they would have offered encryption to affiliate links.
It is overdue and I make no bones about it.
Give the affiliates their due. Far too many affiliates are wasting time by promoting publisher products only to get their id replaced by the buyer. I stopped promoting Clickbank affiliate products months ago.
Clickbank has no regard for the very people who have made Clicbank what it is today.
Sorry for being so blunt. But that’s what I do.
What are the chances this post will get deleted?
Chris
Greg Lems, Director of Application Development said,
June 18, 2008 @ 8:30 am
Thanks for your comment, Chris.
ClickBank takes reports of affiliate commission theft very seriously, so if you’re aware of specific examples of affiliate IDs being replaced during the checkout process, we strongly encourage you to report it to abuse@clickbank.com so we can investigate.
We recognize that we can only be successful when our affiliates are successful. To ensure the security of Hoplinks and success of our affiliates, we’ve made cloaking technology available, and we have a security team dedicated to shutting down Hoplink theft as detailed here.
venkatakrishnan said,
June 18, 2008 @ 9:19 am
Gentlemen
happy to hear your second client survey. i am very much interested to participate, and like to share those with my clickbank colleagues
thx
have a nice day
bye
venkatakrishnan
Chris Brisson said,
June 19, 2008 @ 9:49 am
I have a recommendation for the clickbank blog:
Follow what aweber does.
They offer some amazing insights into how to use their services better and I’m constantly saying to myself, “Wow. Thanks I never knew that!”
There are hundreds of things for clickbank to share with their customers on how to use clickbank better, some examples…
- How to pass variables into your order form.
- How to setup your autoresponder with clickbank.
- Best practices for selling in the marketplace.
- etc, etc…
I hope that helps…
Chris
Dave said,
June 22, 2008 @ 6:26 am
Clickbank,
Do you ever have an “open house” locally, similar to what you did overseas?
Dave