We Take Our Responsibility Seriously
May 29th, 2008 | 
Author: Posted by Bob King, CEO
I was thinking the other day, after I wrote the post on the New York Sales Tax, about our responsibility at ClickBank. There are literally tens of thousands of people who make a living or a part-time living selling and promoting products on ClickBank. It’s not just those of us who work at ClickBank as employees, it’s all of our publishers and affiliates depending on the health and wellbeing of ClickBank to pay the mortgage or the car payment or send the kids to college or put food on the table. And now more than ever, with turmoil in the world economy, expensive gasoline, and rising food prices, we have to be at the top of our game.
So when changes come along like the New York Sales Tax, we have to be ready to react and make sure we have the system in place to handle the situation. We also have to be mindful of all the issues related to regulations and compliance. I know sometimes it looks like we may be picking on a certain type of product or a certain way of promoting products, but we sometimes have to think about the greater good. ClickBank has to be in business for all the people and can’t be put at risk for the sake of a few who want to push the line.
As recently as a few years ago, ClickBank “flew under the radar” and may have seemed not very interested in our clients’ opinions. That wasn’t really true then and it is certainly not true now. It is part of our responsibility to listen to your needs, so we started Advisory Boards and initiated a Client Survey last year. It’s that time again and we will be having Advisory Boards and doing a Client Survey again this summer.
It is also our responsibility, after getting your input, to respond with new features and capabilities to improve your, and our, businesses. And, oh yes, when we do come out with something new, it has to work. That’s why it sometimes takes awhile.
I just want you to know we take our responsibility seriously and we appreciate all of you hardworking people in the ClickBank Community.
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Bob King I am interested in joining Click Bank as an affiliate. I just wanted to ask why Paypal is not used as a payment method? Is there any chance to include it as payment method in future? I mostly like payment by Paypal.
I think it is really great that a CEO of a company actually posts like this. I also appreciate that you guys work hard to continually improve CB. Keep it up, you guys are the most reliable network I work with by far.
Thanks,
Peter (CB affiliate)
Great points!
And since we are speaking about responcibilities I can add one more I personally think CB should look closely at:
Ability To Punish Scammers
And what I mean is that we see time and time again where same people buy product through their own affiliate link and then refund the purchase either within few hours or couple days. Since it is a digital product – publisher gets to suffer.
Would be nice if we had a way to easily report those type of transactions. Perhaps permanently banning repeat offenders will help. As it stand right now – I do report some but it is just takes too much time, which we don’t aways have…
Help Us Help You to clean the network from what great many perceive as biggest minus.
I’d like the option to get paid with PayPal too.
Since Clickbank is already accepting Paypal for purchases, it should be allowed for us to get money out thru Paypal as well.
It takes too long and too much (money) to cash a cheque here. Another alternative would be to issue a cheque in the country of the affiliate/publisher (in their own currency) – Google does this.
Please do not use PayPal. They refuse to process credit or even debit cards without a bank account on file. And I hate Ebay, who regularly rejects affiliate marketers into their program for no reason, and refuse to divulge their non-reason, perhaps because there isn’t one. Thanks.