I think that is an awesome idea Kristen.

I just recently launched my own social network, and I really underestimated the power of a good “welcome”

Whether that is an email, pdf, or video… it really goes along way for customer retention.

I think that is going to work great for clickbank.

Have a good one,

Ryan Wade

yea it will help a lot me and my husband recently just started bloging and bulding a web site. it is really hard to do all the help you can get will be use full

I agree with Ryan, I think video tutorials would be very advantageous to clients across the world, perhaps even having videos done in different languages would also suit customers / clients from different parts of the world.

I’m pretty sure that it would cut down on the many email support questions Clickbank receives on a daily basis.

I know it has for my customers, people prefer a visual explanation rather than reading and are able to digest what they “see” easier as opposed to “reading text” on a page.

What I don’t understand is why an organization with 15,000+ products such as yours does not have some way for me to build a niche market without having to manually search and sift through all of your products.

I’m now seeing ClickBank services being offered by people such as CBMall who take a ratio of sales, third party server systems dedicated to ClickBank parsing and delivery of niche items for a monthly fee, etc.

I just finished logging into my account, once again looking for and hoping that you would have implemented some type of system or provided your affiliates with software that would allow us to build a store of our own the way Amazon has without losing a piece to these third party players mentioned above. I see you’ve spent time and money building a ClickBank Blog instead! Well at least we can communicate.

Speaking of the Blog, and I quote from this article http://www.clickbank.com/blog/category/technology/

“Our next planned enhancements include an approach to facilitate client to client communications, a new publisher referral program, and an extension of electronic payments to our clients.”

Where and when can the thousands of affiliates get some assistance from you on building a store? I’ve been requesting this for over a year. Best so far is a data feed of all your products.

Not only would a store front help us to increase conversions and better manage users by providing them with what they want, it would save us having to spend untold hours searching products. It would also make your publishers/our suppliers happier with an increase in affiliate sales AND make everyone involved more money because we’d be actually selling directly through our own online stores.

I’m working on one right now using Amazon’s “Widgets”.

Personally I think the priorities listed above regarding client communication and extension of electronic payments take a back burner to helping all of the thousands of affiliates representing and selling products.

Is there anything you can do to help as in quickly not years from now to make this happen? We’re not talking about a system rebuild nor interruptions in existing services. We’re talking about a relatively small program that allows system web managers to go in and choose products from the datafeed you already produce and place them within categories of their choosing that makes sense to their users so that sales will increase - just like the Amazon store above.

Quoting from another part of your Blog http://www.clickbank.com/blog/2008/04/14/helping-newcomers/

“Moving forward, we’d like to continue to develop materials to help publishers and affiliates become more successful. If you have ideas on specific materials we can provide, please leave a comment below and let us know.”

How about developing a simple, gratis, php based mall/store program or interface for affiliates to REALLY represent publishers’ products and move sales numbers into a higher realm?

Sincerely,
Rowdy Rhodes

I concur on the tutorial videos. This would go A LONG way. The Store Mall idea is good to.

Mike

DEAR SIR
I t is good news that un started this.I personally fel that clickbank has been poor in support system .My personal experience has not been very good .the response has always been very poor and not to the point
A new comer finds it difficult to understand the whole system for publisherzs. Ithink u ned to be more affiliate friendly otherwise u will loose in market share in future

I have just started in this online business and signed up today with Clickbank. I have read so much material and just about understand it in broad terms but my head is swimming with information and actually getting down to it is the next step. It certainly does not appear as easy as some publishers make out but then I am learning!

The Clickbank initiative to send an email out to starters is certainly very welcome. Having read the sample online of: “The Top 5 Beginner Affiliate Questions” this is exactly what is wanted. Well done and thank you.

May I ask one simple and what may appear to be a really stupid question? Clickbank clearly is a vehicle for handling payments as a result of sales as an affiliate which I understand and provides a source for information on numerous publishers but does Clickbank actually promote an affiliate within its site or does the promotion have to be through a website or Google Ads or Blogs etc etc?

I sure am glad to see that i am not the only newcommer out there. I started two months ago and still have not earned anything, but thats ok i have learned a lot and im going to keep trying.

Rich

Hi there,

Having just stumbled upon this post now and cringed at the first mention of “videos”, then cringed again and again and again as others supported the use of video tutorials/guides; I take it that my contradictory view on these is not going to feature in the “popular vote”!!!

That notwithstanding, the heading above reads “Leave a Comment” so that is exactly what I will do! LOL

I am personally dead set against the concept and implementation of video tutorials for two main reasons:-

1. #2 took way too long to write so I’ll *TRY* to keep this one short and to the point!!!

VIDEOS cannot be “searched” nor can they be printed out, nor can they be ’scanned’ or ‘browsed’ over, and … no matter what anyone says, videos simply cannot contain as much of that ESSENTIAL ’stuff’ called DETAIL!!!

Like myself, there is a fairly large percentage of the population who only ever refer to “The Manual” as and when needed and even then only for that moments 1 or 2 very specific bits of information. In my most humble opinion *g* … absolutely nothing can or will ever beat good old plain and simple TEXT and when it comes to larger organisations, especially ones who have large “user groups” as you do … then the implementation of a WIKI is, to my meaning, the very best solution from every viewpoint!

2. Little or no thought is ‘normally’ given to the highly frustrated end-user who just happens to live in a country/town/area/etc where the word “broadband” is little more than a vicious rumour and who, like myself until just 2 days ago, has to contend with an unstable internet link which varies between 0 and 32Kbps (or thereabouts) download speed/throughput. Tutorial Video’s are simply not an option in this case as the stream would more often than not time-out, and downloading the videos would take way too long and/or eat up way too much prescious bandwidth.

Now before I get “flamed” from on high … I “intentionally” used the word NORMALLY in the first sentence above because I would obviously never dare to suggest that CB might blunder as heroically as some other companies have and are still right at this very moment … and who, I might add, are blissfully unaware of the fact that they are CONSTANTLY losing out on sales/signups/affiliates/clients/etc.

The most obvious culprits are, Indiscriminate use of unprofessional video capture and editing resources, little or no optimization done on the video files, not offering multiple “resolution quality” (file size) versions of each video file, and failing to label/name or indeed INDEX each of their video files.

WORSE than any of those however is my last point!!!

VERY VERY OFTEN when a company has decided to go the video route, they are so proud of their videos that they ignore/forget about/discard/delete/burn any and all other resources which, as I hope you can now appreciate, leaves a whole bunch of us … in the lurch!

*jumps off the soap box and smiles … innocently*

LOL Sorry bout the ESSAY … been awake/working solidly for 72+ hours and the brain is “wandering”! *g* I do hope that at least some of it made some sense to someone!

All the best
Grant

Hi, I have just joined clickbank and am new enough to have also received the ‘Welcome’ email. Thank you … it has helped me get a better understanding of this ‘new world’.
I do like the idea of video tutorials, but having just read Grant’s email, realise that might not suit everyone’s needs. If it was not the only option for newbies, then it still could help those of us who can receive the video downloads.
Looking forward to my new Clickbank income!!
Taff