Accounting FAQ

Below is a list of our most frequently asked questions. If you do not find the information you need, please contact Customer Service and we will get back to you shortly.

1. I have multiple accounts. Will my payouts be combined into a single payment?

No, you will receive a separate payment for each account.

2. I don't want to receive payment until I have made $500 dollars. Can I do that?

Yes. The "Payment Threshold" setting in your account allows you to control when you receive a check. You may select an amount from $10 to $10,000 as your Payment Threshold. The default setting is $100. We hold your check until your payable balance reaches the amount you select.

3. Why is my payment less than I expected?

One reason could be that returns and revokes are backdated 8 days. For example, if a return is approved on the 7th of the current month, the debit will be applied to the previous pay period. Also, remember that a return allowance is held each time we issue a payment to cover future returns. This is typically 10%. The return allowance is held for 6 pay periods then refunded to your payable balance.

4. Why is my balance decreasing?

Accounts with a positive balance but no earnings for an extended period of time are considered dormant. Dormant accounts are subject to a charge of $1 per pay period after 90 days of inactivity, $5 per pay period after 180 days of inactivity, and $15 per pay period after 365 days of inactivity.

5. How long do I have to cash my ClickBank check?

You will need to present checks promptly to your financial institution. ClickBank checks are void after 90 days and may not be accepted by your bank after that time.

6. I didn't cash my check within 90 days. What do I do now?

You will need to return the stale check to us here:

Click Sales, Inc.
Attn: paychecks department
917 S Lusk Street
Boise, ID 83706

Once we receive the check we will issue a new one.

7. I listed a business name in my account but I cannot cash a check under that name. What do I do now?

First, return the check here:

Click Sales, Inc.
Attn: paychecks department
917 S Lusk Street
Boise, ID 83706

Add a note requesting a change to the payee name and we will reissue the check. You will also need to permanently change the payee name in your account. You can do so by sending the request through our Publisher/Affiliate Customer Service Form (select "Address Change Request" for the subject). Always keep your account information up to date.

8. I did not receive my paper check. What do I do?

Because mail is occasionally lost or misdirected, we can reissue checks if needed. You can be assured that if a check is listed in green in your stats that the check was mailed. A check reissue is done on regular payout dates only. The check amount will be $20 less than the original check amount so that our bank can place a stop payment on the missing check. To request a check reissue, please send your request through our Publisher/Affiliate Customer Service Form (select "Paycheck Inquiries" for the subject) with the period ending date, the amount, and your ClickBank nickname.

9. I did not receive my direct deposit. What do I do?

Payments that are sent via direct deposit that are returned to us due to invalid banking information are resent to you via paper check. Additionally, your account payment method will be switched to paper check until you provide accurate banking information. You may contact ClickBank Accounting to inquire about the details of your returned direct deposits. Please send your request through our Publisher/Affiliate Customer Service Form with the period ending date, the amount, and your ClickBank nickname.

10. Why haven't I received my first payment?

ClickBank will withhold the first payment to be issued from your account until the payable balance contains sales made with 5 or more different credit card numbers, including at least one Visa card, and one MasterCard. PayPal purchases do not count toward the minimum. It is also required that your account balance reaches the Payment Threshold amount you have chosen in your account. The default Payment Threshold is set to $100, however you can change the Payment Threshold in your account at any time.

11. How do I reconcile the amounts I see in my paycheck report for a particular pay period?

The best way to reconcile the amounts you see in your paycheck report for a particular pay period is to click on the "Reporting" tab, and then click on the link for the pay period you are interested in under the column titled "Period Ending" for the details. For example, if you want details for pay period ending 2007-10-16, then you should click on the link 2007-10-16 under the column titled "Period Ending." By selecting that pay period, you will be taken to the transactional detail for that pay period, and you can sort the information as needed from there.

12. Why isn't Direct Deposit an available payment option in my account?

Direct Deposit is not an available payment option for one of the following reasons:

You have not met the distribution requirements. An account must have first received three paper paychecks within any 90-day period before it is eligible to enroll in direct deposit
You have made an update to your email address or password within the last seven days. If you have made a change to your email address or password you must first wait seven days before changing your payment method.

13. Why isn't my country in the "Bank Country" drop down?

Your country is not in the "Bank Country" drop down because we do not currently support Direct Deposit for your country.

14. How quickly will I receive my Direct Deposit?

Direct Deposits to U.S. bank accounts may take 1-2 business days to reach your account, although many direct deposits are received on the same day that we send them. For non-US bank accounts, payments take a few days to reach your account, depending on your country. Specifically, payments take 1-2 days for Canada; 2-3 days for Australia, Belgium, France, Germany, Ireland, Mexico, The Netherlands, and New Zealand; 3-4 days for Austria, Switzerland, and the United Kingdom; and 4-5 days for Spain.

15. What conversion rate is used while converting to my local currency?

Your Direct Deposit (XACH) payment is converted at the quoted daily retail rate of Wells Fargo Bank. Current daily rate quotes are available at Wells Fargo's website at:

https://www.foreignexchangeservices.com/cfx

Click on the "currency calculator" link.

16. When will a change from Check to Direct Deposit be implemented?

All changes to payment details, including address or payee changes, and changes between payment methods, must be made by the applicable deadline for each pay period. Specifically, those deadlines are:

For periods ending the 1st of the month, with payments sent at mid-month of the same month, your information must be received prior to the 8th of the same month.
For periods ending the 16th of the month, with payments sent at month-end, your information must be received prior to the 23rd of the same month.

17. What information is required while enabling Direct Deposit?

This depends on the country of your bank account.

Australia

Account number - numeric. The account number is 5-9 digits, depending on the financial institution. Note: Australian credit union accounts cannot be used for XACH.

BSB code - 6 digits numeric. The BSB (Bank, State, Branch) number is six digits and consists of the following:

A two-digit bank number.
A one-digit state number.
A three-digit branch number.

For example, if the BSB number is 032001, 03 is the bank number, 2 is the state number, and 001 is the branch number. Do not include a dash or any other symbols.

Austria

Account number (Kontonummer) - numeric. The Kontonummer is 4-11 digits, depending on the financial institution.

Bank/branch number - 5 digits numeric. The bank/branch number is five digits and consists of bank and branch codes.

Belgium

Account number - numeric. The entire account number string needs to be 12 digits in length and consists of:

A three-digit international routing code (bank/branch code).
A seven-digit account number.
A two-digit check digit.

Canada

Account number - 12 digits numeric.

Institution number - 4 digits numeric.

Branch transit number - 5 digits numeric.

France

Account number - 11 digits alphanumeric.

RIB - 10 digits numeric. The RIB is ten characters and consists of bank and branch codes.

Germany

Account number - 10 digits numeric.

International routing code (Bankleitzahl) - 8 digits numeric.

Ireland

Account number - 8 digits numeric.

Sort code - 6 digits numeric.

Mexico

CLABE - 18 digits numeric. Since April, 2002, every account holder in Mexico has been assigned a CLABE number. The CLABE number is 18 digits and consists of four components in the following order:

A three-digit bank code.
A three-digit bank plaza code.
An eleven-digit account number.
A one-digit check digit.

The Netherlands

Account number - 10 digits numeric. The account number can be either of the following:

For a Giro account, use three leading zeros plus the seven digit Giro account, for a total of 10 digits. For example, if the Giro account number is 1234567, the account number you use is 0001234567.
For a non-Giro account, use a leading zero plus the nine-digit account number, for a total of 10 digits. For example, if the account number is 123456789, the account number you use is 0123456789.

New Zealand

Account number - 12 digits numeric. Do not include a dash or any other symbols. Consists of the following:

An eight-digit account number. If the account number is less than eight digits, use leading zeros.
A four-digit suffix. If the suffix is less than four digits, use leading zeros. For example, if the account number is 12345 and the suffix is 789, the entire 12-digit account number would be 000123450789.

Note: NZ credit union accounts cannot be used for XACH.

Bank/branch number - 6 digits numeric. The bank/branch number consists of the following:

A two-digit bank number.
A four-digit branch number.

For example, if the BSB number is 030123, 03 is the bank number and 0123 is the branch number. Do not include a dash or any other symbols.

Spain

Account number - 11 digits numeric. Consists of the following:

A one-digit check digit.
A ten-digit account number.

International routing code - 9 digits numeric. Consists of the following:

An eight-digit bank/branch code.
A one-digit check digit.

Switzerland

Account number - 16 digits alphanumeric. Account numbers are 3-16 characters in length and may include letters, digits, and even certain punctuation characters, such as periods and hyphens. Account numbers may or may not contain a check digit.

SIC number - 5 digits numeric. Normally 3-5 digits in length, add leading zeroes as necessary.

United Kingdom

Account number - 8 digits numeric.

Note: Building Society collection accounts cannot be used for XACH.

Sort code - 6 digits numeric.

United States

Account number - numeric, number of digits varies.

Routing code - 9 digits numeric.