Accounting FAQ

Below is a list of our most frequently asked questions. If you do not find the information you need, please contact Customer Service and we will get back to you shortly.

1. I have multiple accounts. Will my payouts be combined into a single payment?
2. I don't want to receive payment until I have made $500 dollars. Can I do that?
3. Why is my payment less than I expected?
4. Why is my balance decreasing?
5. How long do I have to cash my ClickBank check?
6. I listed a business name in my account but I cannot cash a check under that name. What do I do now?
7. I did not receive my paper check. What do I do?
8. I did not receive my direct deposit. What do I do?
9. Why haven't I received my first payment?
10. How do I reconcile the amounts I see in my paycheck report for a particular pay period?
11. Why isn't Direct Deposit an available payment option in my account?
12. Why isn't my country in the "Bank Country" drop down?
13. How quickly will I receive my Direct Deposit?
14. What conversion rate is used while converting to my local currency?
15. When will a change from check to Direct Deposit be implemented?
16. Why aren't weekly payments available for my account?

1. I have multiple accounts. Will my payouts be combined into a single payment?

No, you will receive a separate payment for each account.

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2. I don't want to receive payment until I have made $500 dollars. Can I do that?

Yes. The "Payment Threshold" setting in your account allows you to control when you receive a check.

For more information, please refer to our Accounting Policy.

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3. Why is my payment less than I expected?

This could be due to one or more of the following:

• Debit backdating
• Return allowance

For more information, please refer to our Accounting Policy.

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4. Why is my balance decreasing?

Accounts with a positive balance but no earnings for an extended period of time are considered dormant. Dormant accounts are subject to a charge.

For more information, please refer to our Accounting Policy.

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5. How long do I have to cash my ClickBank check?

ClickBank checks are void after 90 days, please present checks promptly to your financial institution. Failure to do so will result in your check becoming stale. ClickBank will issue a new check once a stale check is returned to ClickBank. For more information, please refer to our Accounting Policy.

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6. I listed a business name in my account but I cannot cash a check under that name. What do I do now?

First, return the check here:

Then add a note requesting a change to the payee name and we will reissue the check. You will also need to permanently change the payee name in your account. You can do so by logging into admin and updating your payee name. Always keep your account information up to date.

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7. I did not receive my paper check. What do I do?

Because mail is occasionally lost or misdirected, we can reissue checks if needed. You can be assured that if a check is listed in green in your stats that the check was mailed. A check reissue is done on regular payout dates only. The check amount will be $20 less than the original check amount so that our bank can place a stop payment on the missing check. To request a check reissue, please send your request through our Vendor/Affiliate Customer Service Form (select "Paycheck Inquiries" for the subject) with the period ending date, the amount, and your ClickBank nickname.

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8. I did not receive my direct deposit. What do I do?

Payments that are sent via direct deposit that are returned to us due to invalid banking information are resent to you via paper check. Additionally, your account payment method will be switched to paper check until you provide accurate banking information. You may contact ClickBank Accounting to inquire about the details of your returned direct deposits. Please send your request through our Vendor/Affiliate Customer Service Form with the period ending date, the amount, and your ClickBank nickname.

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9. Why haven't I received my first payment?

There are two possible reasons:

• You may not have reached your selected payment threshold.
• You may not have met the Customer Distribution Requirement.

For more details, please see our Accounting Policy.

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10. How do I reconcile the amounts I see in my paycheck report for a particular pay period?

The best way to reconcile the amounts you see in your paycheck report for a particular pay period is to click on the "Reporting" tab, and then click on the link for the pay period you are interested in under the column titled "Period Ending" for the details. For example, if you want details for pay period ending 2007-10-16, then you should click on the link 2007-10-16 under the column titled "Period Ending." By selecting that pay period, you will be taken to the transactional detail for that pay period, and you can sort the information as needed from there.

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11. Why isn't Direct Deposit an available payment option in my account?

Direct Deposit is not an available payment option for one of the following reasons:

1. You have not met the distribution requirements. An account must have first received three paper paychecks within any 12 week period before it is eligible to enroll in direct deposit
2. You have made an update to your email address or password within the last seven days. If you have made a change to your email address or password you must first wait seven days before changing your payment method.

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12. Why isn't my country in the "Bank Country" drop down?

Your country is not in the "Bank Country" drop down because we do not currently support Direct Deposit for your country.

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13. How quickly will I receive my Direct Deposit?

The speed with which you receive your Direct Deposit payment can vary depending on the country of your bank account.

For more details, please see our Accounting Policy.

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14. What conversion rate is used while converting to my local currency?

Your Direct Deposit (XACH) payment is converted at the quoted daily retail rate of Wells Fargo Bank.

For more details, please see our Accounting Policy.

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15. When will a change from Check to Direct Deposit be implemented?

All changes to payment details will adhere to the Payment Change Deadlines.

For more details, please see our Accounting Policy.

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16. Why aren't weekly payments available for my account?

In order to receive weekly payments your account must be enabled for Direct Deposit. All other accounts will receive payments bi-weekly.

For more information about Direct Deposit, please see our Accounting Policy.

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