Account FAQ

Below is a list of our most frequently asked questions. If you do not find the information you need, please contact Customer Service and we will get back to you shortly.

1. How do I change the payee name and/or street address in my account?

To change your payee name, or street address, please follow these instructions:

Log in to your account
Click the "Account Settings" tab
Click "Edit" to the right of the "Account Information" section
Change the appropriate information
Click "Save Changes"
A confirmation email will be sent to the email address listed as the Account Email
Locate the email and click on the confirmation link included to confirm the changes you made
The link will bring you back to your ClickBank account, which will show the changes have been confirmed

If you are changing your payee name, please be aware that this is the name to which checks will now be issued.

All changes to payment details will adhere to the Payment Change Deadlines.

For more details please see our Accounting Policy.

2. How do I change my account email address(es) and phone number?

To change the following contact information:

Account email
Customer service email
Transactional email
Account promotional email
Communication email

Please follow these instructions:

Log in to your account
Click the "Account Settings" tab
Click "Edit" to the right of the "Contact Information" section
Change the appropriate information
Click "Save Changes"
A confirmation email will be sent to the email address listed as the Account Email
Locate the email and click on the confirmation link included to confirm the changes you made
The link will bring you back to your ClickBank account, which will show the changes have been confirmed

REMEMBER: For security purposes, changing your Account Email will prevent changes to your Payee Name or street address for seven days following the Account Email address change.

3. I tried to sign up with you, but my country is not listed on your form. Is there any way I can get an account with you?

We accept clients from over 100 countries. Unfortunately, if your country is not listed we cannot offer you an account at this time. We cannot make any exceptions to this rule.

4. My country isn't listed on your sign up form. Can I sign up using a country that is on the list and then send in an address change request?

No, we are unable to accommodate address change requests that include a change to a country that is not on our accepted countries list.

5. I am moving to a country that is not listed on your accepted countries list. Does this mean I can no longer use my ClickBank account?

Yes, this means that you will no longer be able to use your ClickBank account. If you are in this situation and have money in your ClickBank account, and have met the stipulations of our payment policy, we will send your remaining check(s) to the address currently listed in your ClickBank account. Please be sure to have your mail forwarded with your local mail service.

6. How do I close my ClickBank account?

Closing your account is irreversible. If your account contains a balance and you close your account you will forfeit the money in your account. For information about how to avoid forfeiting your account balance, click here.

To close your account follow the steps below:

Log in to your account
Click on "Account Settings" tab
Click on "Edit" in the upper right hand corner of the "Account Information" box
Click on "Close Account" in the lower right hand corner of the box
In the pop up box let us know why you are closing your account
Click the "Close Account" button
In the pop up alert, click "ok"

You will receive an email confirming that you have closed your account.

7. What if I still have money in my account?

To avoid forfeiting your account balance, please wait to request your account closure until all return allowances have been released and you have received your last check from ClickBank. At that time, you will need to contact us to let us know that the account should be fully closed.

If your account balance includes standing sales that adhere to the Customer Distribution Requirement, and you have a balance of at least $10 in your account, you can request that a check be issued to you. To request the issuance of a check on our next paycheck issuing date, login to your account and select the "Account Settings" tab. Click "Edit" to the right of the "Payment Information" section. Select $10 from the "Payment Threshold" dropdown list, then click "Save Changes". The procedure regarding return allowances will still apply. Please be aware that any closing balance under $10 will be forfeited.

8. I tried to sign up with you, but I never received my confirmation code.

The confirmation code is sent from the email address notify@clickbank.com. If you do not receive the confirmation code, it may mean your email account is blocking our messages. If you do not find our message in a spam filter, you will need to contact your ISP or use an alternative email address when signing up. If you have no alternative email address, we suggest signing up for an account with gmail.com, hotmail.com, or any other free, web-based email host.

9. I tried to sign up with you, but my confirmation code doesn't work.

Javascript and cookies must be enabled in order for our pages to function properly. Please double check these settings and then carefully read over the following for detailed instructions on registering your account with ClickBank:

Sign up for a ClickBank account.
Fill out the requested information. Make sure to enter your email address correctly (this is the email address where you will receive a confirmation code, which is required to finalize your registration). Choose and enter a nickname that you can easily remember (this is the name you will use when logging into your account). Once you have finished entering the necessary information, hit the "Submit" button at the bottom of the page.
Next, you will be brought to a page which says "STEP 2: CONFIRM YOUR IDENTITY." A confirmation code will be emailed to you at the email address you entered during the previous step. Open up your email program.
Find the confirmation email (it will come from the email address notify@clickbank.com). An 8-digit confirmation code will be listed at the top of this email. Highlight the confirmation code and choose "Edit" and then "Copy." Click on the link provided in the email. This will open a window for your confirmation code and captcha code to be entered. Be sure that you are entering the password in all caps and the captcha code in case sensitive format. Once you have entered both fields, click "Submit."
Congratulations, you are now finished registering your ClickBank account. Be sure to write down your nickname and password, or print the page for safe keeping. To print the page, choose "File" and then "Print."
Click on the button, located on the bottom of the page, which says "Click Here to Continue". This will bring you to a page where you can learn how to use your new ClickBank account.

Please keep in mind, the confirmation code is time-sensitive, so it is necessary to complete the signup process in a timely manner.

10. What is a ClickBank nickname?

During the signup process you will select your ClickBank nickname. Your nickname is your unique ID that allows us to accurately track all the transactions related to your account. You will use your nickname to access your account information, and you will use your nickname in all of your sales links and/or HopLinks, which will allow ClickBank to track all of your transactions.

The nickname you choose will be the "ClickBank ID" for your account. It will be visible to the customer every time we sell one of your products, and will appear on the memo line when we send you a check. Please keep in mind that once you open an account and select the nickname, the nickname for that account can not be changed.

11. I signed up for an account - now what do I do?

Your ClickBank account may be used in any or all of the following three ways:

You may act as an affiliate to promote products of ClickBank vendors in order to earn commissions. You can promote the Marketplace itself, which means that you will earn a commission when a customer purchases from any website listed in the Marketplace, or you can choose specific vendors to promote. There is no charge to be an affiliate and no limit to how many products you can choose to promote! For more information on the ClickBank affiliate program, click HERE.

You may also use your account to earn commissions by referring new vendors to ClickBank. Find out more about our referral program by clicking HERE.

Finally, you can become a ClickBank vendor yourself by offering your own products or services for sale at ClickBank! There is a one-time charge of $49.95 for your first product approval notification. For more information on becoming a ClickBank vendor, click HERE.

12. I have an account, but I want to change my nickname. How do I do that?

In order to have a different ClickBank nickname, you must open a new ClickBank account. Please keep in mind that the minimum number of characters for a ClickBank nickname is five, the maximum is ten, and it may contain numbers and letters only.

If you choose to open a new account and your current account has a positive balance, please keep in mind that we are unable to transfer funds from one ClickBank account to another. To avoid forfeiting these funds, please wait to request your account closure of the old account until all return allowances have been released and you have received your last check. At that time, if you chose to close the account, please send a request through our Vendor/Affiliate Customer Service Form.

13. I forgot my password. What do I do?

If you have forgotten your password, please use the following steps to access your account:

At the ClickBank login page, click the "Forgot your password?" link. You will be asked to enter your account nickname and the email address currently listed in your ClickBank account.

When you click "Continue to step 2," this function will automatically generate a confirmation code which will be e-mailed to you from notify@clickbank.com. Retrieve the confirmation code, click on the link provided in the email, and enter the code where indicated.

Upon entering this confirmation code and clicking "Finish," your new password will be confirmed for you.

14. Can I change my password to one I choose?

For security purposes, you can only use passwords that are generated by the ClickBank password system. We apologize for any inconvenience this may present.

15. I received a password change email but I didn't request one. Has someone hacked my account?

When ClickBank receives a password request, the confirmation code to generate a new password is only sent to the email address listed in your account.

Typically, when a request is made that is not authorized by the account holder, it is not a malicious attempt to gain access; it is typically from an individual who has entered his or her own nickname incorrectly or has forgotten it altogether.

For additional security and your own peace of mind, you may wish to have your password changed again (see question 13 above).

16. I forgot my password, and no longer have access to the email address listed in my account.

In order for you to receive a new password, we will need to update the email address listed in your account. Please send a request through our Vendor/Affiliate Customer Service Form and state that you forgot your password and no longer have access to the email address listed in your account. Please be sure to include the following information:

The email address currently listed in your account.
The street address currently listed in your account.
If you have been issued a check from ClickBank in the last year, please verify the amount of the most recent check you received.

17. What is the difference between the "Account," "Customer Service," and "Transactional" emails?

ClickBank now allows you to add additional email addresses to enable ClickBank to route specific notification types to distinct email boxes of your choosing.

The primary email associated with your account is now labeled "Account Email." In addition, we also have fields for "Customer Service Email" and "Transactional Email."

All internal account, security, and accounting related correspondence is delivered to your Account Email. Customer support related correspondence is sent to the address designated as your Customer Service Email. Lastly, all transaction-related correspondence, such as sales notifications, is sent to the email addresses designated as your Transactional Email.

The Account Email is the default email address and is required. All email correspondence will continue to be delivered to this account (including customer-facing emails), just like it is today, unless a client enters and saves an email address in the Transactional and/or Customer Service Email fields. Once an email address is entered in the new fields, the related correspondences are no longer delivered to the Account Email and are instead routed to the new address(es).

Once a Customer Service Email address and a Transactional Email address are provided the Account Email address becomes private and won't be shared with customers. Both the Customer Service Email and Transaction Email are visible to customers.

18. What is a vendor and an affiliate?

There are two types of ClickBank clients: affiliates and vendors. Affiliates are Internet marketers who earn commissions by promoting ClickBank products. Vendors create the digital products that are sold on the ClickBank Marketplace and are promoted by affiliates in the same way that authors write books which are sold at retail book stores. The main difference is that we sell our vendors' products online using the ClickBank system. To see samples of digital products currently offered, visit the ClickBank Marketplace.

19. What is the payee name used for?

Checks are issued to this payee name. If you want to keep your personal name confidential, we recommend that you list a business name.

20. Should I provide a customer service phone number?

Whether or not you choose to provide a Customer Service Phone Number is entirely up to you. Please note that this information is not included on the sales receipt email received by the customer and is only used by our Customer Service Team. Occasionally customers will ask for a phone number to contact a vendor for help instead of requesting a refund immediately. Providing this information could assist in saving sales that would otherwise be refunded.

21. What does "Site Status" mean?

The status bar that is located at the top of the My Site section of your account shows your current status as a vendor. Your status may include the following designations:

Pending Product Creation: Your account will automatically be designated to Pending Product Creation and will stay in this status until you submit your product for approval.
Please note that if your account is used solely for affiliate activities, it will always show as Pending Product Creation.
Pending Approval: Once you have listed and saved a product within your account, your status will update to Pending Approval. Please note that this status does not mean that you have submitted your actual product approval request.
Pending Activation: After you have submitted your product and it has been approved by our Review team, your status will update to Pending Activation. Once you have paid the one-time $49.95 account activation charge, the status will update to Activated.
Activated: You have set up a product, the product has been approved by the Review Team, and you have paid the activation charge. You may now begin selling your product at this point.

For more detailed information on registering your products with ClickBank, please click here.

22. What is the difference between ClickBank publishers and vendors?

There is no difference. We made this change to more accurately reflect the wide variety of products that ClickBank vendors now sell, and to be more in line with industry terminology.