Account FAQ

Below is a list of our most frequently asked questions. If you do not find the information you need, please contact Customer Service and we will get back to you shortly.

1. How do I change the payee name and/or address in my account?

To change your payee name, address, and/or tax id, please follow these instructions:

Login to your account
Click the "Account Settings" tab
Click "Edit" to the right of the "Account Information" section
Change the appropriate information
Click "Save Changes"

Address change requests need to be received by 7th of each month to be updated in time for the first paycheck of the month and by the 22nd of each month in order to be updated in time for the second paycheck of the month. If you are changing your payee name, please be aware that this is the name to which checks will now be issued.

2. How do I change my account email address(s) and phone number?

To change the following contact information:

Account email
Customer service email
Transactional email
Account promotional email
Communication email

Please follow these instructions:

Login to your account
Click the "Account Settings" tab
Click "Edit" to the right of the "Contact Information" section
Change the appropriate information
Click "Save Changes"

3. I tried to sign up with you, but my country is not listed on your form. Is there any way I can get an account with you?

We accept clients from over 100 countries. Unfortunately, if your country is not listed we cannot offer you an account at this time. We cannot make any exceptions to this rule.

4. My country isn't listed on your sign up form. Can I sign up using a country that is on the list and then send in an address change request?

No, we are unable to accommodate address change requests that include a change to a country that is not on our accepted countries list.

5. I am moving to a country that is not listed on your accepted countries list. Does this mean I can no longer use my ClickBank account?

Yes, this means that you will no longer be able to use your ClickBank account. If you are in this situation and have money in your ClickBank account, as well as have met the stipulations of our payment policy, we will send your remaining check(s) to the address currently listed in your ClickBank account. Please be sure to have your mail forwarded with your local mail service.

6. How do I close my ClickBank account?

Please send your account closure request to ClickBank by going to our Publisher/Affiliate Customer Service Form, and selecting "Account Closure Requests" as the subject from our dropdown list provided. Be sure to include the email address that is currently listed in your account so that our Customer Service Representatives will be able to process your request. Please also be sure to include your ClickBank nickname.

7. What if I still have money in my account?

To avoid forfeiting your account balance, please wait to request your account closure until all return allowances have been released and you have received your last check from ClickBank. At that time, you will need to contact us to let us know that the account should be fully closed.

If your account balance includes standing sales made with 5 or more different credit card numbers, including at least one Visa card, and one MasterCard, and you have a balance of at least $10 in your account, you can request that a check be issued to you. To request the issuance of a check on our next paycheck issuing date, login to your account and select the "Account Settings" tab. Click "Edit" to the right of the "Payment Information" section. Select $10 from the "Payment Threshold" dropdown list, then be sure to click "Save Changes". The procedure regarding return allowances will still apply. Please be aware that any closing balance under $10 will be forfeited.

8. I tried to sign up with you, but I never received my confirmation code.

The confirmation code is sent from the email address notify@clickbank.com. If you do not receive the confirmation code, it may mean your email account is blocking our messages. If you do not find our message in a spam filter, you will need to contact your ISP or use an alternative email address when signing up. If you have no alternative email address, our best suggestion is to sign up for an account with hotmail.com, yahoo.com, or any other free, web-based email host.

9. I tried to sign up with you, but my confirmation code doesn't work.

Please carefully read over the following for detailed instructions on registering your account with ClickBank:

Sign up for a ClickBank account.
Fill out the requested information. Make sure to enter your email address correctly (this is the email address where you will receive a confirmation code, which is required to finalize your registration). Choose and enter a nickname which you can easily remember (this is the name you will use when logging into your account).
Next, you will be brought to a page which says "STEP 2: CONFIRM YOUR IDENTITY". A confirmation code will be emailed to you at the email address you entered during the last step. It is important that you do not close your Internet browser. Open up your email program. (If you access your email through the Internet, open up a new window by choosing "file" and then "new window" located on the top menu.) Find the confirmation email (it will come from the email address: notify@clickbank.com). An 8-digit confirmation code will be listed at the top of this email. Highlight the confirmation code and choose "edit" and then "copy". Next, go back to your other Internet browser window. Select the "Confirmation Code:" field by left clicking in the blank space. Choose "edit" and then "paste". The 8-digit confirmation code should now appear in the "Confirmation Code:" field. Then, Choose "Continue to Step 3".
Congratulations, you are now finished registering your ClickBank account. Be sure to write down your nickname and password, or print the page for safekeeping. To print the page, choose "file" and then "print".
Click on the button, located on the bottom of the page, which says "Click Here to Continue". This will bring you to a page where you can learn how to use your new ClickBank account.

10. What is a ClickBank nickname?

During the signup process you will select your ClickBank nickname. Your nickname is your unique ID that allows us to accurately track all the transactions related to your account. You will use your nickname to access your account information, and you will use your nickname in all of your sales links and/or hoplinks, which will allow ClickBank to track all of your transactions.

The nickname you choose will be the "ClickBank ID" for your account. It will be visible to the customer every time we sell one of your products, and will appear on the memo line when we send you a check. Please keep in mind that once you open an account and select the nickname, the nickname for that account can not be changed.

11. I signed up for an account - now what do I do?

Your ClickBank account may be used in any or all of the following three ways:

You may act as an affiliate to promote products of ClickBank publishers in order to earn commissions. You can promote the Marketplace itself, which means that you will earn a commission when a customer purchases from any website listed in the Marketplace, or you can choose specific publishers to promote. There is no charge to be an affiliate and no limit to how many products you can choose to promote! For more information on the ClickBank affiliate program, click HERE.

You may also use your account to earn commissions by referring new publishers to ClickBank. Find out more about our referral program by clicking HERE.

Finally, you can become a ClickBank publisher yourself by offering your own products or services for sale at ClickBank! There is a one-time charge of $49.95 upon your first product approval notification. For more information on becoming a ClickBank publisher, click HERE.

12. I have an account, but I want to change my nickname. How do I do that?

In order to have a different ClickBank nickname, you must open a new ClickBank account. Please keep in mind that the minimum number of characters for a ClickBank nickname is five, the maximum is ten, and it may contain numbers and letters only.

If you choose to open a new account and your current account has a positive balance, please keep in mind that we are unable to transfer funds from one ClickBank account to another. To avoid forfeiting these funds, please wait to request your account closure of the old account until all return allowances have been released and you have received your last check. At that time, if you chose to close the account, please send a request through our Publisher/Affiliate Customer Service Form.

13. I forgot my password, what do I do?

At the ClickBank login page, select "Forgot your password? Change it HERE". You will be asked to enter your account nickname and the email address currently listed in your ClickBank account. When you click "Continue to step 2", this function will automatically generate a confirmation code which will be emailed to you from notify@clickbank.com. Make sure and leave the current browser window open. You will need to open a new window in order to receive your email. Retrieve the confirmation code from that email and enter it where indicated in the first browser. Upon entering this confirmation code and clicking "Continue to Step 3", your new password will be generated for you.

14. Can I change my password to a chosen one?

At this time, clients are unable to use chosen passwords. For security purposes, you will only be able to use passwords that are generated by the current ClickBank password system. We apologize for any inconvenience this may present.

15. I received a password change email but I didn't request one, has someone hacked my account?

Please be assured that no one unauthorized by you has gained access to your account. When ClickBank receives a password request, the confirmation code to generate a new password is ONLY sent to the email address listed in your account.

Typically, when a request is made that is not authorized by the account holder, it is not a malicious attempt to gain access - but rather it is from an individual who has entered his or her own nickname incorrectly or has forgotten it altogether!

For additional security and your own peace of mind, you may wish to have your password changed again (see instructions under the question "I forgot my password, what do I do?" above).

16. I forgot my password, and no longer have access to email address listed in account.

In order for you to receive a new password, we will need to update the email address listed in your account. Please send a request through our Publisher/Affiliate Customer Service Form and state that you forgot your password, and no longer have access to the email address listed in your account. Please be sure to include the following information:

The email address currently listed in your account.
The street address currently listed in your account.
If you have been issued a check from ClickBank in the last year, please verify the amount of the most recent check you have received.

17. What is the difference between the "Account," "Customer Service," and "Transactional" emails?

ClickBank now allows you to add additional email addresses to enable ClickBank to route specific notification types to distinct email boxes of your choosing.

The primary email associated with your account is now labeled "Account Email." In addition, we are adding a "Customer Service Email" and a "Transactional Email."

All internal account, security, and accounting related correspondence is delivered to your Account Email. Customer support related correspondence is sent to the address designated as your Customer Service Email. Lastly, all transaction related correspondence, for example sales notifications, are sent to the email addresses designated as your Transactional Email.

The Account Email is the default email address and is required. All email correspondence will continue to be delivered to this account (including customer-facing emails), just like it is today, unless a client enters and saves an email address in the Transactional and/or Customer Service Email fields. Once an email address is entered in the new fields, the related correspondence are no longer delivered to the Account Email and are instead routed to the new address(es).

Once a Customer Service Email address and a Transactional Email address are provided the Account Email address becomes private and won't be shared with customers. Both the Customer Service Email and Transaction Email are visible to customers.

18. What is a publisher and an affiliate?

There are two types of ClickBank clients: affiliates and publishers. Affiliates are Internet marketers who earn commissions by promoting ClickBank products. Publishers create the digital products, which are sold on the ClickBank Marketplace and are promoted by affiliates in the same way that authors write books which are sold at retail book stores. The main difference is that we sell our publishers' products online using the ClickBank system. To see samples of digital products currently offered, visit the ClickBank Marketplace.

19. What is the payee name used for?

Checks are issued to this payee name. If you want to keep your personal name confidential, we recommend that you list a business name.

20. Should I provide a customer service phone number?

Whether or not you choose to provide a Customer Service Phone" is entirely up to you. Please note that this information is not included on the sales receipt email received by the customer and is only used by our Customer Service Team. Occasionally customers will insist upon a phone number to contact a publisher by. Providing this information could assist in saving sales that would otherwise be refunded.

21. What does "Site Status" mean?

The status bar that is located at the top of the My Site section of your account shows your current status as a publisher. Your status may include the following designations:

Pending Product Creation: Your account will automatically be designated to Pending Product Creation and will stay in this status until you submit your product for approval.
Please note that if your account is used solely for affiliate activities, it will always show as Pending Product Creation.
Pending Approval: Once you have listed and saved a product within your account, your status will update to Pending Approval. Please note, that this status does not mean that you have submitted your actual product approval request.
Pending Activation: After you have submitted your product and it has been approved by our Review team, your status will update to Pending Activation. Once you have paid the one-time $49.95 account activation charge, the status will update to Activated.
Activated: You have set up a product, the product has been approved by the Review Team, and you have paid the activation charge. You may now begin selling your product at this point.

For more detailed information on registering your products with ClickBank, please click here.